#jarrett_customer-balance-reconciliation-invoices
grave sandalBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1442580670122557631
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
zinc arch
Hi 👋
grizzled hill
same issue with this invoice in_1S59ouF6KG2nMs1lDhBZTJVC
zinc arch
What payment are you referring to here?
Funds were not applied to this invoice until this dashboard request: https://dashboard.stripe.com/acct_1BaqFvF6KG2nMs1l/logs/req_Tji4DQ4LIswtYq
grizzled hill
why weren't they applied automatically
they have been in the past for bank transfers
here is another invoice as well in_1S7gotF6KG2nMs1lRag1WmnU
all of these invoices were bank transfer. in the past the payment would auto apply to invoices
zinc arch
Do you have examples of invoices where it was automatically applied?
grave sandalBOT
@night sierra looks like you're in the wrong place, this thread is for someone else's question.
- If you have your own thread please chat there.
- If you have a question or a followup to a closed thread use one of the buttons in https://discord.com/channels/841573134531821608/842637025524842496 to get help (we don't reopen closed threads).
Note that posting inappropriate messages in other people's threads is against the rules. No worries if this was just an honest mistake, but anyone who violates the rules multiple times will be removed from this server.
zinc arch
It happens sometimes. We have our own way of handling our Discord server and people who aren't used to it don't always follow the rules
I'm comparing the Invoice that did transition automatically to the one that didn't, looking for differences
Okay I do see one difference that could impact this.
For the Invoice/Customer where the payment did transition automatically, the bank_transfer.us_bank_transfer.network was domestic_wire_us https://dashboard.stripe.com/events/evt_1SUaB7F6KG2nMs1lsbGcPvMZ
For the Invoice/Customer where the payment didn't automatically transition, the bank_transfer.us_bank_transfer.network was ach https://dashboard.stripe.com/events/evt_1SVoh4F6KG2nMs1ljuQh6mIj
grizzled hill
so is this an invoice issue or a payment issue?
zinc arch
It's a funds availability issue, from what I can tell. ACH rails take mulitple days to make the funds available
Where as domestic_wire is much faster
grizzled hill
but the funds were available and my team member manually paid the invoice
zinc arch
I'm still digging into what might have been different. The reconciliation setting can be specific to each customer. I can't easily see it on my end but is it possible these Customers have their reconciliation set to manual?
https://docs.stripe.com/payments/customer-balance/reconciliation
grave sandalBOT
jarrett_customer-balance-reconciliation-invoices
zinc arch
Thanks for ruling that out
grizzled hill
this is for the 305k invoice customer
i don't even recall changing this ever tho
and our stripe setting says Auto too
zinc arch
Okay I've been digging through all of our docs and these records and I don't think it's a user integration issue
Unfortunately, that means your best option here would be to fill out the Support form so you can be routed to the team that handles banking funds. https://support.stripe.com/contact
zinc arch
I'm saying the changes do not appear to be coming from your integration, which is what the team that staffs this server is focused on helping with.
grizzled hill
where else would they be coming from?
zinc arch
This may be a legitimate change or it could be a bug, but it does not have to do with the way you created these Invoices