#tiggon_error
old gazelleBOT
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uneven thistle
Hi @dark matrix , thanks for reaching out to me. This is crypto_onramp_session id.
cos_1SX0QBRq4JxXSwrH1DpNtTlk
Do you need full payload of that request?
dark matrix
Do you see a request ID in the response headers?
uneven thistle
I can't find request ID on request payload
dark matrix
Ah okay thanks. Can you go to the headers tab there and look in the response headers
There should be something like a X-Request-ID or something (can't remember the key)
And the value should be a request ID like req_xxxx
uneven thistle
req_uqtaYBYkyv6gqn
dark matrix
Thanks let me take a look at that
uneven thistle
Thank you
dark matrix
This is happeing for every on ramp session you create?
uneven thistle
Yes, from last Friday or Saturday
dark matrix
Still looking, not seeing root cause yet. Give me a few more mins
uneven thistle
Okay, I'll wait for your response
dark matrix
Alright @uneven thistle as far as I can tell this does not seem to be an API issue but potentially something involving an internal account configuration issue. I'm going to send you a link so you can create a Support ticket and then I can get you routed to the right spot internally to get this cleared up. But this is not the type of thing I can help with here.
old gazelleBOT
Hello @uneven thistle, we have sent you a direct message, please check it at https://discord.com/channels/@me/1442527407549714473
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
dark matrix
Can you let me know when you submit the Support Case via that DM?
uneven thistle
Okay, I'll ping you after DM
But actually, I already created a ticket on that Support page.
dark matrix
If you already have an open ticket then you are best off working with our Support team. Providing them the request ID you shared with me above would help them expedite getting your account looked into.
uneven thistle
I created 23 hours ago. Was it created successfully? I've got this email.
dark matrix
If you got that email then yes.
If you want to submit via the DM then I may be able to help route a bit quicker as well.
Up to you
dark matrix
A DM got sent to you
Follow the information in that DM to submit a ticket
Then let me know when you have done so.
After that our Support team will follow up over email. That's the best thing I can do for you since this isn't an API issue.
uneven thistle
Okay, thank you for your guide
dark matrix
@uneven thistle did you submit the ticket via the DM?
uneven thistle
No, I'm just asking about status of my ticket I've created yesterday