#limsol_error
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crimson tiger
Hi there - likely it is a private feature
rustic verge
relevant request IDS:
- req_KXfbvRP7OQNL5n (New Account - fails)
- req_bdEDsJxZtJU4TP (Old Account - succeeds)
Hmm I see. What does that mean? Private access to a certain feature?
crimson tiger
Correct; large users (such as Amazon) sometimes have access to features which are not publicly available and which have to be enabled on a per-account basis
Which is the case here; encrypted card data is a private preview.
You'll need to reach out to your account team or to support to get help with getting that feature enabled on the new account.
rustic verge
Gotcha. Makes sense. Do you have a name to the feature in particular? I can follow-up on my end accordingly.
crimson tiger
Looks like it is "Field Level Encryption"
