-cypher_api | Stripe Developers | Page 1

stuck robinBOT Nov 19, 2025, 2:39 PM

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drowsy mesa Nov 19, 2025, 2:42 PM

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Hi 👋 sorry if I'm overlooking it, but what is your question here? Payments fail sometimes, I'm going to need more context about what you're trying to understand about this, or what you're trying to code your way around.

hexed onyx Nov 19, 2025, 2:43 PM

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its just weird, i dont know if its a stripe issue, or not, but from 50 people that land on the hosted stripe checkout ui, if they continue, the charges always fail

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so maybe a config issue or smth

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thats just the most recent

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and the logs

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if they already have the intent to checkout at that scale, smth has to fail silently in the api

drowsy mesa Nov 19, 2025, 2:45 PM

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Or they don't have enough money on their payment method, or their bank is down, or the charge is declined for fraud

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There are lots of reasons for a charge to fail

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Have you reviewed our guide on declines to help understand these failures?
https://docs.stripe.com/declines

hexed onyx Nov 19, 2025, 2:47 PM

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i have checked all of the docs, but most of the times it just says "generic decline" so im not sure if its most likely customer issue or that they cannot 3ds or authenticate, or the stripe hosted ui authentication ifram is failing

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from the logs i cant tell too much

inner imp Nov 19, 2025, 2:52 PM

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I have uploaded my ID but my account is still not active please I need help

stuck robinBOT Nov 19, 2025, 2:52 PM

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@inner imp looks like you're in the wrong place, this thread is for someone else's question.

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drowsy mesa Nov 19, 2025, 2:53 PM

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Sometimes generic declines is all we get back, and there isn't any more info that Stripe has to expose. Especially as I see this first one is a non-card payment, so decline codes are less standardized.

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Which I see is exactly what we say in the seller_message we're providing

hexed onyx Nov 19, 2025, 2:55 PM

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alright thank you very much, ill try to investigate it

#-cypher_api