#ivy-ray_error
elfin hullBOT
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thick birch
👋 Hi there, can you share any request IDs (req_xxx) related to what you are currently trying? https://support.stripe.com/questions/finding-the-id-for-an-api-request
And to clarify, are you working with customer portals? https://docs.stripe.com/customer-management
mild lichen
yes, customer portal, logs have no failed requests as I assume this is not an API error, but rather JS of portal
thick birch
Could you share the snippet of your code where you're creating the customer portal session?
mild lichen
I use TS lib, this code hasn't changed for a long time
async createStripeCheckoutSession(
email: string,
stripePriceId?: string,
): Promise<Stripe.Checkout.Session> {
const user = await this.userService.getUser(email)
const customThankYouPage = user?.niche?.thankYouPage
return await this.stripe.checkout.sessions
.create({
payment_method_types: ['card'],
customer_email: email,
line_items: [
{
price: stripePriceId,
quantity: 1,
},
],
mode: 'subscription',
success_url:
customThankYouPage ||
`${<string>this.configService.get('STRIPE_SUCCESS_URL')}${email}`,
//cancel_url: <string>this.configService.get('STRIPE_CANCEL_URL'),
})
.catch((error) => {
this.logger.error({
msg: `Error creating Stripe checkout session: `,
error,
})
throw error
})
}
Do you see a /v1/billing_portal/sessions request that corresponds to the erroring session in your workbench logs on your dashboard?
mild lichen
only successful session creations, when i click "Subscribe" there's no outbound request in network
thick birch
Ah sorry, it's checkout sessions you're creating so, not customer portal sessions. The checkout sessions are created first, before showing the UI in your screenshot. Can you copy and paste one of the request IDs from them?
thick birch
Do you have this test running on a publicly accessible URL that we would be able to see, in order to see if we can reproduce the same error?
mild lichen
I'm not sure, but I guess so, I can open it in incognito mode, just follow the link in the response
thick birch
I tried that URL, but I was able to subscribe without error, so I wonder is there something specific to your browser that's causing issues. Have you tried with another browser/device to see if it's happening for you there too?
mild lichen
both me and my QA were able to reproduce, we have different operation systems, the error itself looks like some localisation, can country matter?
I will ask QA for additional error messages/ screens
elfin hullBOT
undone yoke
Hi there 👋 jumping in as my teammate needs to step away. Taking a look to see if anything jumps out at me.
undone yoke
req_ERmr01PxShHIja
Is the Checkout Session associated with this request one where the error was encountered?
mild lichen
yes, it is
undone yoke
Perfect, thank you!
undone yoke
Oh, but does it actually block you from checking out?
mild lichen
yes, the subscribe button doesn't do anything
undone yoke
Can you share the ID of a Checkout Session that hasn't been completed? I'd like to load it on my end and see what I see.
undone yoke
Hm, I saw the same warning and was able to check out fine, I don't think they're related.
What happens when you click Subscribe? Any network logs or new errors?
mild lichen
nothing, just this, also you can see the Subscribe button is greyed out, tried with vpn - same issue, tried different stripe account (for different env) - also same issue
undone yoke
What is the ID of that Checkout Session?
mild lichen
undone yoke
That button looks clickable
If it's not, I do suspect there is something environmental on your end, as neither me nor my teammate (from different countries) were able to reproduce.
mild lichen
see the screen above its greyed out for me, i can add video, but tbh I'm out of ideas, here is the screen from issues page in chrome maybe that can be helpful
it seems like it treats some fields not filled
undone yoke
What are the exact steps you're following to reproduce this? Maybe it's something with autofill?
mild lichen
This was a country issue, it doesnt allow other localizations but doesnt show where the issue is. Once I have chosen my country, it started working for all other countries as well.
elfin hullBOT
undone yoke
Hhmm, are you testing this flow from outside of the US by chance?
mild lichen
Ukraine
undone yoke
Okay, I have a theory, let me check some more things.
Do you still have the tab from that recording open? If so, can you grab the ID of the Checkout Session from the URL and paste it here (just to make sure I'm looking at the right objects). It's the part that starts with cs_test_
mild lichen
cs_test_a1YF7ZOL6dYqyJFGKjuFUlw9irq97REUjrGf1B4xloqxgc2mCMsVd2Ndsi#fidkdWxOYHwnPyd1blpxYHZxWjA0VWFjanBHZkd0a1dqcUJWcVYyd1dsYj1CdTZyNmZBbUBkfHxqMWhVZkR0VVdrTWZgXVQ9TGN1czczdFdSdWh%2FTE9kSkJVc3JnZmpfcjZEMnFxaVxmTGF9NTVsQURnN3FGVycpJ2hsYXYnP34nYnBsYSc%2FJz0xMzM1NDZmKDJjNmcoMTU9MShnPTJhKDQ1MjA9N2YxNjFkMjVgMTEyZycpJ2hwbGEnPydkNWAzYGQ1Nig9YDFkKDFgMDMoZDNkNigyMTQyNTw1MzA9MTdhMmNhMTAnKSd2bGEnPycxND0wZjI3NCg2NWc9KDFhMDIoZGE9MigzPGRhYGFmYGMzMzw8PDRgZjQneCknZ2BxZHYnP15YKSdpZHxqcHFRfHVgJz8ndmxrYmlgWmxxYGgnKSd3YGNgd3dgd0p3bGJsayc%2FJ21xcXV2PyoqYWBzNTQrZGxhYGErcHYneCUl
undone yoke
Thank you!
Okay, one more ask, can you grab a screen recording of the checkout page first being opened? I want to be able to show my teams the exact UI experience that you get when you open it
mild lichen
I will ask QA to make it
mild lichen
cs_test_a1l3xAOLedSqVEbvtaCeQRs1vEYsE5PNN9iETGDpUOOcg1b1DTIYYf4VJw#fidkdWxOYHwnPyd1blpxYHZxWjA0VXZuPF9Pf0RnQVMzQUxKQTVqXEBsMVdcSTxVV3BgajdoUWdLMG9JfXYzdl1mZFZEN3NOUF9Eaj00cjBSc1R1PDVhQ282bGFIRGpifWBwTGFhbklLNDJqNTVwN2E3MjNJXScpJ2hsYXYnP34nYnBsYSc%2FJzczZGE1ZDFmKGRgNTAoMTE2Zyg9NDNkKDA2YWRhMmdkZjA2NzI0YzVnNycpJ2hwbGEnPycwYD0xZGRgNigyPGM1KDEwZjUoZ2NnMShkPTdmMjRmNGA9Zz0wPWM2MTMnKSd2bGEnPydkPGQ1MDwwNShnPDxnKDExZDYoPGM3NChhMDcwMj1kMjw8N2ZjZDU8PWAneCknZ2BxZHYnP15YKSdpZHxqcHFRfHVgJz8ndmxrYmlgWmxxYGgnKSd3YGNgd3dgd0p3bGJsayc%2FJ21xcXV2PyoqdnFkYmA1NCtkbGFgYStwdid4JSUl
undone yoke
I'm sorry to keep asking more, but I can't test from where you're testing from, so I don't see the same things. Apologies for the delay as well, I'm juggling a couple threads.
What was seen was slightly different from what I had theorized, in a good way (ish), the system was behaving the way it's expected to. (aside from the button obviously)
Would you be willing to step through that flow two more times, with minor changes each time?
- Do it again, but complete the address form before switching countries
- Do it again, but before you change the country to US on the checkout page, check the checkbox at the bottom of the page to sign up for Link
elfin hullBOT