#objects-clattering_best-practices
slender barnBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1440528869059858432
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
naive oar
Effectively what I'm trying to do is disable or deactivate the account which would be a pretty typical activity on most "user-based" platforms
brazen swallow
hello! Gimme a couple of minutes to see if I can find docs for this
naive oar
Thanks! I have many attempts at trying to do this through the api.
brazen swallow
If you do it via the Dashboard, there should be these options on the connected account page
to pause payouts and pause payments
naive oar
Will that stop them from accessing their connect express dashboard?
(or is the only way they can see their dashboard is if we call the api to get the link for them?)
brazen swallow
it won't stop them from accessing the Dashboard afaik. You could also reject the account from the Dashboard. Why do you want to prevent the Express account user from seeing their Dashboard?
naive oar
This would be an account we no longer do business with. Is there any harm in them seeing the dashboard? probably not. But I was asked to block them.
brazen swallow
hmmm onesec
So I'm pretty certain there's no way to block access to the connected account Dashboard. The Express account Dashboard is owned / managed by Stripe, and we don't block access to it typically.
so you would only be able to block payouts, payments and reject the account via the Dashboard. This is the doc that I found : https://docs.stripe.com/connect/pausing-payments-or-payouts-on-connected-accounts
naive oar
I could pause payments and payouts, easy enough.
and you think if I actually delete the account through the api that I will lose any payment data they have for reports? (I don't care about the transfer details so much)
brazen swallow
I recommend testing this in test mode first before doing anything. With regards to losing payment data, it's highly likely yes, you will lose payment data if you delete the account. Having said that, I don't know what specific data you're actually looking at / for, so it's difficult for me to say with certainty right now