#vincent_error

1 messages · Page 1 of 1 (latest)

balmy summitBOT
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jovial citrus
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this is the screen recording shared by customer
no log found from our backend. Is it possible caused by user card issue?
or can checked via Stripe Dashboard?

old chasm
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Hi! Which Stripe payment surface are you using? For example, is it Payment Element?

jovial citrus
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am using Stripe's Payment Request Button surface, which will create payment request object
not the standard card element

old chasm
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Unfirtunately, I can’t investigate this without more details. Is this a one-time occurrence or has it happened multiple times?

balmy summitBOT
jovial citrus
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user complained they couldn't pay via Google-pay from last night until this morning

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i don't have any useful log/ record from server 😫

queen tundra
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Can you share the link to your site where we can see Google Pay? Please share the test login credentials (if any) and steps to navigate to the page where the Element is displayed.

jovial citrus
queen tundra
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it's telling me that the password is wrong...

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have you tried logging in with those details?

jovial citrus
queen tundra
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oh hey, it worked, okay, gimme a while to see if Google Pay loads for me

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seems to be working fine for me

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sorry, but i think unless there's a way for us to reproduce the issue that specific customer is seeing, it's not going to be possible for us to troubleshoot further at this point. I would recommend suggesting that the customer try keying in their credit card instead of using Google Pay

jovial citrus
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i see, thanks for the advice.
We tried at our end and it works as well

will advise customer to try per suggested method/ choose other payment method