#echo_unexpected

1 messages · Page 1 of 1 (latest)

hollow oliveBOT
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civic violet
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This happens on iOS (tested on multiple browsers: Chrome, safari, brave, firefox, aloha)

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In desktop view this appears so the redirect to the Stripe checkout didn't worked properly

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polar grail
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Hi there 👋 have you been able to do any additional debugging so far to see if there are any errors being thrown to the browser console?

hollow oliveBOT
civic violet
timid brook
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👋 stepping in as toby needs to step away

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Are you able to reproduce when you use web on your laptop but switch to mobile mode via dev tools?

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I can also test if you give me instructions on how to get to your checkout page

civic violet
# timid brook Are you able to reproduce when you use web on your laptop but switch to mobile m...

So actually on laptop it works without any issues also worked in mobile mode since it open it in a new tab its actually just happening on iOS devices we tested it on iOS 17,18,26 on all OS the same issue.

If you got a iPhone just go to the website of our test user: https://orscripts.com/ select there any product and click on buy now there you come to our checkout embed. You can simply use any random mail or my test mail test@echoauth.dev select then stripe and agree to the tos and click on continue then you should see it.

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OverRun Scripts LLC
timid brook
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But also I don't really understand what you mean by:

If you switch to the desktop view in our checkout it shows you from our side Page has been opened in a new tab (that didn't happened) and Click here with the link. Once you click it, it brings you back to the landing page but if you click on open in a new tab it works

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Can you tell me more about that? It sounds like your own code is stating that "the page has been opened in a new tab"?

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Lastly, can you confirm you are using Embedded Checkout here? Versus Hosted?

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Sharing your code snippet would help too

civic violet
timid brook
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Ah you are using desktop version on your mobile device. And when you do so then you see that "payment page has been opened in a new tab"?

civic violet
civic violet
timid brook
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Interesting... I'm not familiar with using that setting on a mobile device but I don't believe that message would populate without it coming from your code? Like it is styled and everything.

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Also if you google that string it isn't a common thing

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Like I'm nearly positive this is something in your own code here that you need to look into

civic violet
timid brook
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Yeah if you can surface a specific error coming from us (hooking up a console like mentioned above would help with that) then we'd be happy to investigate more. But I'm like 99% sure this is something in your code here.

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We haven't heard of any other reports of behavior like this and I would expect it to be pretty widespread if something did change/break on our side.

civic violet