#john-l_error
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restive oak
Hi there! Could you give me the id (in_123) of the exact Invoice you were retrieving when you hit that error?
oh I missed that you had the Subscription Schedule id in the error message - I should be able to get there from that
fallow knoll
The subscription was sub_1PJg7h2hqajdreQx1iMxSUFP
If you want the acutal request id it's req_RSYxvFI65fOvWx
that's the last time i triggered this
restive oak
Yeah, I'd found it. I'm digging into what happened here
will likely take a bit - Subscription Schedules are never simple 😅
fallow knoll
glad to know I'm not the only one 🙂
restive oak
So I think this is very likely broken - attempting a more exact reproduction to see if I can get the same behavior
fallow knoll
The error message is definitely confusing because the trial_end date is well before the subscription schedule phase dates
restive oak
yeah, agreed. I did reproduce this at length. It seems like a bug
I'll have to talk to our product team about this. Let me have our bot send you a link to create a support case and we can keep you updated.
kindred agateBOT
Hello @fallow knoll, we tried to send you a direct message, but couldn't
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fallow knoll
I don’t see it. I saw instructions to enable direct messages and to post when I updated the setting
restive oak
ok let me try again
kindred agateBOT
Hello @fallow knoll, we have sent you a direct message, please check it at https://discord.com/channels/@me/1438309273284120586
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fallow knoll
Thanks I think I got it
restive oak
okay great. I have the ticket and we'll update you when the product team has been able to have a look