#brazil202212_api
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jade plover
Hey team!
I’m having an issue with my WooCommerce + Stripe integration. Everything seems correctly configured — product ID, payment link, and webhook.
After a payment is successfully completed, the user’s account on my site is not automatically activated.
WooCommerce still shows “no active membership” and forces the user to purchase again.
Could you please help me confirm if I’m missing any event/hook that should trigger the account activation after payment confirmation?
idle merlin
You should reach out to WooCommerce about this since they control the Stripe integration. We help developers who control their code/integration directly in here. There's really no way for me to troubleshoot WooCommerce's integration
jade plover
Thanks for the reply!
I’ve already reached out to WooCommerce support, and they confirmed that everything on their side is working correctly.
They mentioned that I should check the Stripe webhook — to make sure the events are being sent and received properly — since the issue seems to happen after the payment confirmation, when the webhook should update the user’s membership status.
Could you please help me verify if the webhook is returning the expected data or if there’s any delivery issue on Stripe’s side?
idle merlin
That doesn't really make sense. WooCommerce manages your webhook endpoint, correct? It'd be up to them to troubleshoot delivery issues
jade plover
Actually, the webhook wasn’t created automatically by WooCommerce.
I manually created a webhook inside my Stripe Dashboard and pointed it to the page that receives the payment on my website.
So Stripe is the one managing this webhook — not WooCommerce.
I just need to confirm whether Stripe is sending and delivering the events properly to that endpoint after a successful payment, since the user’s membership isn’t being activated even though the payment is marked as successful.