#meisei_klarna-500
desert agateBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1438190463126339636
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
prisma lichen
Hi there could you help me out with this?
final flume
So 500 errors should be rare but they can happen. See: https://docs.stripe.com/error-low-level#server-errors
Is this a recurring issue, or was this a one-off
prisma lichen
We do the recurring payment by our system. So we create an invoice and tried to confirm the payment. But now it's failed and I don't know the reason.
final flume
By recurring issue, I mean is this happening across many different payment intents?
Or was this the only example
And I recommend reading that doc I sent
prisma lichen
By recurring issue, I mean is this happening across many different payment inten...
Our system execute a renew billing operation every minute for those billing which are expiry soon. This error encountered by a single customer. Our system tried to create invoice and confirm payment every minute but all of them are failed.
Here are some request ids of them: req_JE0L3BkyagizOW, req_qYFjXJYjFYGZjx, req_ZZQ81VKJULqBYN. All of them are failed.
final flume
Yeah I'm seeing some cryptic klarna errors for the failures in our logs
It's the kind of thing the owning team would need to dive into
To confirm, you have other successful klarna payments? It's just this one customer with the issue?
desert agateBOT
flat heath
meisei_klarna-500
@prisma lichen I think that you're offline right now but in case you see this later: there was a problem with some Klarna payments but I think it is now resolved. If you still see 500 errors on that front I recommend reaching out to our support team for more details: https://support.stripe.com/contact