nier_code | Stripe Developers | Page 1

visual horizonBOT Nov 12, 2025, 1:32 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1437978280174030879

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

charred sigil Nov 12, 2025, 1:32 AM

#

the file id is file_1SSSldRi2Bu2eFG4nqhfnHxP

#

The code is for a automated dispute response

uneven needle Nov 12, 2025, 1:33 AM

#

Hi there 👋 please give me a moment to catch up

charred sigil Nov 12, 2025, 1:34 AM

#

sure thing, take your time

uneven needle Nov 12, 2025, 1:39 AM

#

Hey @charred sigil, thanks for waiting. Can I confirm the error displays when you try to view the uploaded file in the Dashboard?

charred sigil Nov 12, 2025, 1:42 AM

#

@uneven needle yes that's right

#

#

when I click at "receipt-D3K5D4W5.pdf"

#

it redirects me to https://dashboard.stripe.com/acct_15aZp7DY3BzcP9iq/connect/view-as/acct_1R69CIRi2Bu2eFG4/download/file_1SSMi6Ri2Bu2eFG4JYbdBy46

#

#

The step before that is here, I click at "view your submitted evidence" in https://dashboard.stripe.com/acct_15aZp7DY3BzcP9iq/test/connect/accounts/acct_1R69CIRi2Bu2eFG4/payments/ch_3SSQFNRi2Bu2eFG40zFtslV9

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

uneven needle Nov 12, 2025, 1:48 AM

#

I see, got it. thanks for wallking me through the flow. let me do some checks real quick. I do want to caveat that my team can't view what you see on the Dashboard so you make need to contact Stripe Support

charred sigil Nov 12, 2025, 1:51 AM

#

Yeah I know, but it's easier if I send the urls so you guys have access to account id, file id, charge id etc

#

which I assume you can check

uneven needle Nov 12, 2025, 1:53 AM

#

Yes we can look up Stripe objects, but this looks like a Dashboard rendering error when you view the file (file_1SSSldRi2Bu2eFG4nqhfnHxP)

charred sigil Nov 12, 2025, 1:54 AM

#

can you check if the file has been uploaded correctly?

#

Do you have access to it through the id?

uneven needle Nov 12, 2025, 1:55 AM

#

Hmm wait I see two file IDs

#

file_1SSMi6Ri2Bu2eFG4JYbdBy46 and file_1SSSldRi2Bu2eFG4nqhfnHxP

#

Looks like you tried to open file_1SSMi6Ri2Bu2eFG4JYbdBy46 and got the error?

#

What about file_1SSSldRi2Bu2eFG4nqhfnHxP? Could you open this?

charred sigil Nov 12, 2025, 1:56 AM

#

is file_1SSSldRi2Bu2eFG4nqhfnHxP associated to this same dispute?

#

I can't open file_1SSSldRi2Bu2eFG4nqhfnHxP

uneven needle Nov 12, 2025, 1:58 AM

#

du_1SSSkTRi2Bu2eFG4brs0HhVD is associated with file_1SSSldRi2Bu2eFG4nqhfnHxP
du_1SSMeyRi2Bu2eFG48tTws6U9 is associated with file_1SSMi6Ri2Bu2eFG4JYbdBy46

charred sigil Nov 12, 2025, 1:59 AM

#

ok so that's two difference disputes

#

I have a lot of disputes with different files as I'm testing this but I can't open none

#

so not really important

uneven needle Nov 12, 2025, 2:00 AM

#

In both cases, if you can't view the submitted files in the Dashboard, you would need to create a support case so that it can be raised to our product team. Our support team can be reached here: They are reachable at https://support.stripe.com/?contact=true

charred sigil Nov 12, 2025, 2:00 AM

#

got it, but just to confirm

#

can't you check if it has been uploaded correctly through the file id?

#

maybe it was an error on my side when uploading it

#

so it wouldn't be something for the support team to do

uneven needle Nov 12, 2025, 2:01 AM

#

What do you mean by correctly uploaded?

charred sigil Nov 12, 2025, 2:01 AM

#

like, checking file_1SSMi6Ri2Bu2eFG4JYbdBy46

#

it should have a pdf there

uneven needle Nov 12, 2025, 2:01 AM

#

I mean..I could see this file objects created in our system

#

yes

#

there is

charred sigil Nov 12, 2025, 2:01 AM

#

but if the pdf is broken

#

can you open the pdf perhaps?

#

to check if the pdf is malformed or damaged and can't be opened

#

on my side, the file I tried to upload was an order email receipt, it should look like this

uneven needle Nov 12, 2025, 2:04 AM

#

I see the receipt for file_1SSSldRi2Bu2eFG4nqhfnHxP

#

I am not seeing the same for file_1SSMi6Ri2Bu2eFG4JYbdBy46

#

On file_1SSMi6Ri2Bu2eFG4JYbdBy46 specifically, the PDF file does look malformed

"Body": "From: ONTHESTAGE <no******@onthestage.com>\r\nDate: Tue, 11 Nov 2025 18:51:23 +0000\r
\nSubject: Order Confirmation: Widget UX Refresh\r\nMessage-Id: <64feee8d-f614-4b5a-bcc6-a5c001520d9
...

It looks like I am seeing raw email source code

charred sigil Nov 12, 2025, 2:07 AM

#

uneven needle On file_1SSMi6Ri2Bu2eFG4JYbdBy46 specifically, the PDF file does look malformed ...

what about for file_1SSSldRi2Bu2eFG4nqhfnHxP?

#

what do you see

uneven needle Nov 12, 2025, 2:07 AM

#

I see the image receipt you attached

charred sigil Nov 12, 2025, 2:08 AM

#

file_1SSSldRi2Bu2eFG4nqhfnHxP is aattached to what dispute id or charge id?

uneven needle Nov 12, 2025, 2:08 AM

#

uneven needle du_1SSSkTRi2Bu2eFG4brs0HhVD is associated with file_1SSSldRi2Bu2eFG4nqhfnHxP du_...

here ^

charred sigil Nov 12, 2025, 2:09 AM

#

can you give me the charge id too? I can't find it in the dashboard just with the dispute id for some reason

#

nvm got it

#nier_code