#lynn-millard_connect-apple-pay-domains
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brazen ruin
Hi there,
to clarify, you can see apple pay as a payment method only on one connected account, but not on others?
And you are using Payment Element?
grim rapids
yes to both questions
brazen ruin
Can you give me the account ID for the connected account where Apple Pay shows, and the account ID where it doesn't show?
grim rapids
yes 1 moment while i get it
Does NOT work: acct_1PqCzrJyCM5UaeW2
DOes work: acct_1RX2euGAwKC9tssz
would you like the URLs to try it?
brazen ruin
Yes please.
And the platform account ID
grim rapids
can you tell me where to find the platform ID?
Does NOT work: https://client.go-airportshuttle.com/Res
Does work: https://client.winstontrans.com/Res
i think it is this: acct_1PVw9FD2pr73lPE1
COmpany is Merrimack Technology
brazen ruin
Alright, checking where it doesn't work. Give me a minute.
Still looking into this... sorry it takes so long
grim rapids
no problem .. complicated stuff!
brazen ruin
Talking to a colleague about this right now
severe coral
HI 👋
I'm stepping in. It looks like these are stand-alone accounts that have connected to your platform as a service using OAuth. Is that correct?
grim rapids
they are standalone accounts that we connected.
severe coral
Okay I can see that the domain is not considered valid by Apple Pay
grim rapids
which domain?
severe coral
client.go-airportshuttle.com
I can see the domain registred on the Connected Account
But it's not set up for Connect
grim rapids
do i need to register the domains in both?
severe coral
Can you share the ID of a payment intent you are generating for this payment flow? I just want to confirm something
grim rapids
not easily but i added the domain to standalone account and apple is displayed now
when is see "Please register your Apple Pay domains through your platform." in the connected account config, what does that mean? where does the domain need to be setup
severe coral
It means that your platform needs to do the registering. If the Account holder does it themselves, it won't work for Connect payments
grim rapids
wait that doesnt make sense. i added the domain to the account holder account then it displayed apple pay.
severe coral
I'm seeing the registration being associated with your Platform account though, so that does mean it will allow your platform to create Apple Pay sessions on their behalf
grim rapids
so it may not allow the charge even though is displaying the option?
severe coral
No, just the opposite. I mean that it appears that the domain is correctly configured now and you should be able to complete a payment.
severe coral
Okay I'm seeing 2 failed Apple Pay sessions in the past 24 hours. It looks like this domain is also not configured for Connect
Yup, the domain registration is not associated with any platform
grim rapids
i see client.gobostontransportation.com configured in the domains list on the platform account
the domain is also on the standalone account
severe coral
It needs to be configured on the Connected Account if you are doing direct charges. Currently the domain registration on the Connected Account does not include a reference to your Platform
grim rapids
how do i add the reference?
severe coral
How did you adjust the domain registration?
Our registration docs mention this:
When using direct charges with Connect, you need to configure the domain for each connected account using the API.
grim rapids
configure the domain for each connected account using the API?
for the go-airportshuttle.com i added it to the standalone acount config
severe coral
We recommend using the API and you Platform's secret key
grim rapids
so even though i see the doamins configured in the platform config i need do the API calls?
severe coral
That is what we recommend, yes
grim rapids
odd that it works sometimes
severe coral
Unfortunately, we don't focus on the Dashboard functionality here so I cannot speak to whether or not an approach that makes use of the Stripe dashboard will produce the desired results. I can be certain the API request will ensure the domain is properly registered.
severe coral
Happy to shed what 💡 I can 🙂