#hoverboard_api
deft tinselBOT
👋 Welcome to your new thread!
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stuck egret
👋 Hi there! Can you clarify what you mean by "mapping of addresses"? What are you expecting?
stuck egret
We don't have screensharing, but you can share screenshots. But just remember that this is a public server
brazen forge
is there anywhere that we can get you on a zoom call to help assist our issue that has been ongoing for 3 weeks?
stuck egret
There are cases where we can do this, yes. Do you have an existing support ticket ID or similar that I can look at?
But just a brief explanation or screenshot of what you're seeing that's not expected would be helpful
Since the request you shared looks reasonable, so I'm not able to immediately determine what the issue is
brazen forge
i have raised a ticket previously but it has no id number
can you direct me to the website where i can raise a ticket
stuck egret
I see you have a support chat from a few days ago, but it seemed to be resolved
brazen forge
i have forwarded the notes that was provided to my developer but they are still having some issues and unable to resolve it. we had a call with your colleague previously for one of the issue and she managed to resolved it in 1 minute, so it would be better if we are able to get someone on the video call again
stuck egret
If your developer is having trouble, they can talk to us directly on Discord, or open an API integration support ticket, which comes straight to my team: https://support.stripe.com/contact/email?topic=api_integration
We can help, but we really need to have a clear description of what the issue is, so that we can know how to assist.
brazen forge
however, if the server is public and we have to share private info, especially for our customers, that is not ideal
stuck egret
Yes. You can provide screenshots that are redacted here, for example. Otherwise you can open a support ticket, which is private.
brazen forge
how do i open the support ticket
stuck egret
Have your developer fill out this form: https://support.stripe.com/contact/email?topic=api_integration
brazen forge
ok will do that thank you