#dieselwurks_error
pastel dragonBOT
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velvet socket
I tried editing the customer. I added his phone number.
west whale
Hey there, it sounds like this customer is trying to make a purchase using Link with their phone to authenticate, is that right?
If that's the case, they're having trouble authenticating their Link account, you should direct them to Link support: https://support.link.com/contact
If i've misunderstoof and there's something else going on, please share a bit more context about how phone number is relevant in the flow.
A reminder that these threads are public and you should not share any private information
velvet socket
oops sorry
The customer is on the phone. It's a payment link here:
Can you delete the message with his phone number please?
west whale
I can try but its the thread root so if this thread goes away you can message again if needed
I have no access to modify Link accounts (nor can you), so they need to contact the link support team for help with something like that. Or they can pay another way, without Link.
velvet socket
ok
west whale
Message is gone
velvet socket
So I went to remove link as a payment option and it says link accounts for 33% of my sales. I don't know what link is or does. Apparently it remembers the card number for next time?
west whale
Yes, you probably don't want to remove that (but up to you). Your customer should already be able to pay with a newly entered card or other payment method outside of link.
When the Link modal appears the customer can just click "Back" and fill out the rest of the payment form manually without logging into link
velvet socket
He successfully bought something in August and he sounds like an elderly person. I want to help him. This is the payment link. I do not see "link" on it. https://buy.stripe.com/00w5kD9q06zc3VVcnL8ww0u?locale=en&__embed_source=buy_btn_1SMbg9HBEdeg440gTPY26I8M
west whale
Then deal with their Link login issues separately with the Link support team
When they type their email the login with phone prompt appears
velvet socket
I think what you wrote above could work.
west whale
they can dismiss it by hitting "back" without filling in a phone number
then just type their name, enter a card etc
(link does that automatically when logged in, but its optional)
if you type their email into the email field at the top, you can see the prompt they're getting asking for the phone number
and explain to them to click "back"
west whale
If the customer wants to fix/change their phone number used for Link login, they'll need to speak to Link support themselves, you won't be able to do that (its a separate system from Stripe support for you, Link support is for the customer accounts)
(or the X in the top right)
velvet socket
Yes, this worked for him.
I went to link and tried to login and I get the same thing.
Yet I see a number of link purchases on our system. Argh.
And it's not texting me. I wonder if something's wrong with them.
west whale
Great, glad that allowed them to complete the order with you.
pastel dragonBOT
west whale
If you're not certain you have an account, that might just be a generic message shown then. For your customer, they may have used a different phone number or if they share that email with someone else they might have used theirs (a spouse etc). That domain is from an ISP in Canada so its plausibly a household email, but that's just a guess.