#justinh_best-practices
willow plumeBOT
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hollow bison
Hello I don't think the billing portal has a way to do this unfortunately. I know it is possible when updating subscriptions directly: you can pass a proration_date timestamp of when the cycle started. But the billing portal is very limited in its configurations here unfortunately.
I looked further in to this, if you write in to our support team and explain your usecase + that you want to set proration_date to the start of the subscription cycle for portal updates they may be able to help you here. I'm not 100% sure if this is something that can be enabled for you but it would be worth asking
willow plumeBOT
hollow bison
Sorry meant to link to this: https://support.stripe.com/?contact=true
lime ingot
ok, cool. If I were to take that approach (updating the subscription w/ proration_date), then I'd fetch the invoice from last_invoice and redirect the user there for payment (unless payment is collected automatically)?
daring portal
👋 stepping in as pompey needs to step away
No if the update happens in the Customer Portal then they would pay in the Customer Portal
You will be able to test this out but first step would be to reach out to Support to see if you can get approved for the feature.
lime ingot
Cool, I'm in the chat now
Support seems a bit confused. Do you have any info for them?
daring portal
Sorry we can't help further here since this is a public server. You'll likely want to ask them to escalate you to someone that can look into enabling features.subscription_update.proration_date in your Customer Portal Configuration.