#ian_code

1 messages · Page 1 of 1 (latest)

stoic mapleBOT
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arctic pivot
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can see "You purchase can not be accepted" on ...playground.klarna.com, with "Close" button.

stoic mapleBOT
arctic pivot
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user can then click close, stay on Klarna, then close webview, and return to payment sheet

flint plinth
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👋
Could you please share a recording of the issue you are facing ?

arctic pivot
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Hi, it's more of a reporting query in Stripe dashboard

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user can go through with Klarna, "customer+denied@email.de", see the dialog
"You purchase can not be accepted"
close the dialog
close the webview

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when should stripe be updated with the last failure message "Customer was declined by Klarna"

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not sure if this is a sandbox limitation?

flint plinth
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Sorry, not sure I understand you then.

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what you mean by a reporting query in Stripe dashboard?

arctic pivot
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I seem to be getting back "payment_method_customer_decline", as they have closed the dialog

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when would I see "payment_method_provider_decline"

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I'm looking at the "last_payment_error" on the payment intent.

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so I'm not getting any issue with User behaviour, but looking to understand how we can tell the differentiate between a Klarna decline, vs a user abandoning Klarna checkout?

flint plinth
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It should be the failure code indeed, can you share the PaymentIntent Id ?

arctic pivot
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I have these 2 payment intent ids on a Sandbox account
pi_3SQ5HaRsYYYIoFzK19DowtHT
pi_3SQ59QRsYYYIoFzK0Gzakprs
for email - customer+denied@email.de

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I'm not sure if there is any difference between prod & sandbox when a failure occurs

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as mentioned I do have a few in prod with "Customer was declined by Klarna", but looking to try to re-produce in Sandbox.

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see if all declines are reported.

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e.g. in prod, would a decline ever close the dialog?
Or is it always the user closing the webview?

flint plinth
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I'm not sure honestly, but you should rely on the failure code as mentioned in the docs

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Between this payment_intent pi_3SQ59QRsYYYIoFzK0Gzakprs is still in requires action

arctic pivot
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but I'm not sure what it returned back to the payment sheet

flint plinth
arctic pivot
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it didn't in this case, just asked them to use a different card.

arctic pivot
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is there anyone I can reach out to about how Klarna should work in sandbox vs prod?

flint plinth
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In Sandbox we can simulate failure, but I'm affraid that you can't reproduce every decline code for Klarna

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There is only one decline email customer+denied@email.de

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Not like card for examples, where you have multiple decline test cases

stoic mapleBOT
arctic pivot