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rich moss
Hi! It depends on your definition of abandoned. There are many ways this may happen. For example,
- Customer opened the checkout page with the Payment Element but never submitted
- Customer attempted the payment but didn’t complete a the authentication step
jovial sundial
right
there's no authentication step for our supported methods
so no successful submitted card payment
how can I detect?
rich moss
Can you clarify what do you define by abandon in your scenario?
jovial sundial
they never submit the form for a successful payment
the integration with GoHighLevel is within an iFrame - I display a checkout frame. If their card doesn't go through, they can enter again...so abandoned is they close the page or navigate away, but effectively they never submit a successful payment
jovial sundial
any ideas?
rich moss
Still looking into this. Give me a moment.
jovial sundial
thanks!
rich moss
The Payment Element itself doesn't directly provide abandonment tracking. For the scenario where the customer closes the page or navigates away, you'll need to set up event listeners on your checkout page to track user activity and departure. Alternatively you can track the successful payment event. If you don't get the event within x amount of time that you can decide on, you can consider is abandoned.
jovial sundial
how would I track the event if the page closes?
rich moss
Are you talking about the Stripe event?
jovial sundial
the event you are referring to: "If you don't get the event within x amount of time that you can decide on, you can consider is abandoned"
rich moss
Yeap so I was referring to the Stripe event. Stripe event is triggered when the payment is successful. So if the custoemr abandons the page (leaves it there without doing anything, closes it, navigates away, etc.) you will not get the Stripe event sent to your webhook. So you will need to figure out what is a good amount of time for you before you can conside the checkout abandoned.
jovial sundial
hmmm which webhook?
rich moss
You can set up a webhook to listen for Stripe events: https://docs.stripe.com/webhooks
jovial sundial
hmmm, ok. How do I link the events? Multiple users could go through the same checkout process together
rich moss
You can track it on your end via the customer object or metadata.