#lutthein_unexpected

1 messages · Page 1 of 1 (latest)

restive vergeBOT
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delicate flint
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Hi there. I'm not famiiar with the integration. I'm reaching out internally with the team.

brisk brook
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Thanks! We are using Stripe terminal react native library

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"@stripe/stripe-terminal-react-native": "0.0.1-beta.25",

crimson echo
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Hi there 👋 do you have the ID of a failed request from this?

brisk brook
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req_YalOFtZseU4M09

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req_VapC72x06v2Nme

crimson echo
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(love your profile pic btw 😻 )

brisk brook
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Likewise

crimson echo
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I'm also chatting with my teammats about this, so I may be quiet for a bit at times, but I'm still digging.

brisk brook
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Thanks

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Yes, we are implementing Setupintent to save payment methods for later usage, it seems they default to card_present type which I believe is expected, but we keep seing this
The latest attempt to set up the payment method has failed because authentication failed.
Error when we attempt to use a cobranded interac card

crimson echo
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Think I see what is going on with each of those requests, and they're failing for two different reasons.

The first one, req_YalOFtZseU4M09, failed, as far as I can tell, because the authentication for the card failed aka it was declined. If you need more insight into that, I'd suggest trying to reach out to our Support team, they're more familiar with authorization issues than my teammates and I are here.
https://support.stripe.com/?contact=true

The second one, req_VapC72x06v2Nme, failed because the Setup Intent that was being used had been created with a payment_method_types array of ['card'] rather than ['card_present']. Here's that creation request.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

brisk brook
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Yeah second one was us attempting to pass something to the paymentMethodsTypes

First one is the one we consistently face

crimson echo
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Gotcha, unfortunately that's something we aren't well suited to dig into here in this forum. I suggest reaching out to our Support team about those authentication errors.

brisk brook
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ok, I will then, thanks for your help

crimson echo
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Any time! Sorry I couldn't do more today, don't let that discourage you from chatting with us again. Hope you have a great weekend