#mathieu_api
granite kelpBOT
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hexed kernel
Ok
tepid coral
since you updated the subscription via the dashboard the subscription is now controlled via a schedule you can see it happening on this request https://dashboard.stripe.com/acct_1HUeKODeg55eSBYj/logs/req_CEROmZezS8gZvJ
so the subscription is still managed via a schedule
hexed kernel
The schedule was canceled by the interface
Has you can see on the dashboard, I dont have shedule : https://dashboard.stripe.com/acct_1HUeKODeg55eSBYj/subscriptions/sub_1RdFb9Deg55eSBYjZDVXjb9W
How can I see on the API if the schedule was canceled or not
tepid coral
where do you see the schedule being canceled exactly?
on that page if you go down to Logs, you can definitely see the request I sent you
and in the events you can see that the "schedule has changed"
sorry I deleted the messages since they contained PII
would you mind sharing the subscription ID of the second customer?
hexed kernel
This one has visible shedule on the dashboard, and I got it on api all is ok
This one https://dashboard.stripe.com/acct_1HUeKODeg55eSBYj/customers/cus_SVP8ng3HsVGD74 no schedule visible on dashboard but I still got it on API => My problem
granite kelpBOT
potent jetty
Hey! Taking over for my colleague. Let me catch up.
potent jetty
This one https://dashboard.stripe.com/acct_1HUeKODeg55eSBYj/customers/cus_SVP8ng...
So the schedule you are referring to is this one sub_sched_1SCiavDeg55eSBYjixOjEg35, right ?
It's visible and active in your Stripe Dashboard:
https://dashboard.stripe.com/acct_1HUeKODeg55eSBYj/subscription_schedules/sub_sched_1SCiavDeg55eSBYjixOjEg35
hexed kernel
She is not, and as you can see on the users dashboard nothing is showing the schedule : https://dashboard.stripe.com/acct_1HUeKODeg55eSBYj/customers/cus_SVP8ng3HsVGD74
potent jetty
What you mena by "she is not", sorry, but could you be more specific ?
hexed kernel
potent jetty
Under the customer cus_SVP8ng3HsVGD74 you have the Subscription sub_1RdFb9Deg55eSBYjZDVXjb9W which belongs to the schedule sub_sched_1SCiavDeg55eSBYjixOjEg35
hexed kernel
One client with schedule => Message "Mise a jour planifiée".
potent jetty
Not sure I understand the issue you are referring to
hexed kernel
Noting for the client I send you (first creen)
potent jetty
Noting for the client I send you (first creen)
Ah ok, so you are referring to the label Mise a jour planifiée...
potent jetty
These are different type of Subscription, one is billed 3 monthes and one is billed yearly
What is the expected behaviour/change on the Subscription sub_1RdFb9Deg55eSBYjZDVXjb9W you are looking for ?
hexed kernel
I exect to not have schedule object on it with the api or schedule with statut canceled at least
Because no change is plan for the one
hexed kernel
These are different type of Subscription, one is billed 3 monthes and one is bil...
The differente type of subscription year or 3 motn is not the point. It just exemple of another client with a really schedule that planned a change
potent jetty
I exect to not have schedule object on it with the api or schedule with statut c...
You are exepcting this because of this action you did from your Stripe Dashboard req_CEROmZezS8gZvJ ?
hexed kernel
Yes