#ttt999_api

1 messages · Page 1 of 1 (latest)

fallow sierraBOT
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glossy narwhal
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hi

radiant shoal
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Hi there, juggling a couple of threads, will get to this soon!

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What is the 3rd party integration?

glossy narwhal
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No probs. The request ID I've sent looks like a "retrieve a customer" call, however, instead of retrieving an existing customer it seems to be creating a new one if I'm not mistaken.

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xero

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🙂

radiant shoal
glossy narwhal
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ok that makes sense thank you

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so its a xero issue and not a stripe one then

fallow sierraBOT
radiant shoal
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Looks like it. You should be able to reach out to them with this information to try and resolve the issue!

glossy narwhal
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thanks wish me luck, tbh I was hoping for a stripe issue as xero support is not the best

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im looking back to see if anything changed.

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Previously it looks like a payment started with a token rather than a create customer. Does this make sense or am i looking at something completely different

tepid flume
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We're unable to assist with third party integration as we have no exposure to how they built this.

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Please reach out to them directly

glossy narwhal
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can you help me understand what this token request does? It is followed immediatly by a payment intent

tepid flume
glossy narwhal
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ok thanks think I get what is happening now