#trask_docs
restive agateBOT
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mild vale
Hi there!
runic field
Hello!
mild vale
The kinds of specifics about Stripe Tax that I think you're working with are not something we are well-equipped to help with here in this server, and on top of that this feature is in private preview.
Do you have a contact with the team running the private preview?
runic field
I do not. The account executive and sales team members I have talked to don't seem to know much about Stripe for ticket sales or the nuances of the private preview. I was not aware there was a specific team running the private preview until now
Is there a way to get in contact with this team?
mild vale
In a way, yes. I asked because sometimes private previews give users an email alias they can contact with questions and feedback about the product that is in preview.
What you should do is create a support ticket (I'll send you instructions in a moment), give a description of your problem as you have done here, and tell them you're using this private preview feature and you have questions about it.
That will get your question routed to a support team that will talk to the private preview owners and get an answer for you.
restive agateBOT
We wish we could help, but you need to talk to Stripe support
We can only help on Discord if all of the following are true:
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If any of those aren't true please contact Stripe support.
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runic field
Ok thank you so much. This is super helpful. We have been going back and forth with the sales team for a week now and they didn't know this! 🙏
mild vale
I'm sorry about that. Ideally they would have asked internally to get help :/