#guillaume1landr_unexpected
marble sirenBOT
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soft sequoia
Hi there,
I will be with you in just a moment. Helping another user right now.
Can you share a checkout session ID?
marble sirenBOT
kindred salmon
Hi
cs_live_b1NTQYxnWO8EYIMfBVDw2tcx9PTYGL0GXx3vAKtW4JJ3AtN3TQUTGepTaE
I just generated this one on en sandbox env, cs_test_b1Ee4aZz1t5w5Zb70TmGO8yMgFzqauQWsYvN6WlJaZ2BhDMRrxfP1dndxg
soft sequoia
The Checkout Session cs_test_b1Ee4aZz1t5w5Zb70TmGO8yMgFzqauQWsYvN6WlJaZ2BhDMRrxfP1dndxg is using the default payment method configuration pmc_1RY7Gv6EKClralackzHory8x where Klarna is enabled. That you are seeing Klarna is expected
winter wagon
hello! fyi i am taking over this thread, give me just a minute to catch up
kindred salmon
👍
Okay, so i can generate another one with a subscription that is not a trial, and Klarna will not be enabled.
cs_test_b11AYTzC2WdrbrUYWh1LUTDZ2qoLiazULWLf8yUTj6DhgqUx8dbUJNu5ck
winter wagon
fyi i'm all caught up on context, currently digging into the examples you shared
kindred salmon
Well in the last example I can see that Klarna is enabled in the session object returned by Stripe but not in the UI
winter wagon
when you say not in the UI you mean it's not visible as a payment option in the embedded checkout page right?
kindred salmon
So to fix my issue where my user can choose Klarna as a payment method qhen starting i should have payment method configuration for "Subscription" where we would disable Klana ((in house business requirement) and another for Single purchase payment with Klarna enabled
winter wagon
So to fix my issue where my user can choose Klarna as a payment method qhen star...
but yes regardless of what is happening with these, i would recommend doing this
kindred salmon
when you say not in the UI you mean it's not visible as a payment option in the ...
Yes exactly, either embedded or hosted
winter wagon
give me just a bit to see if i can reproduce this on my end. it's a little tricky because you're also making these requests with two separate API keys (live mode and sandbox) so there are a lot of other factors that could be at play
kindred salmon
It absolutely makes sense!
winter wagon
any chance you can reproduce this again using the sandbox API key for both the trial and non-trial mode, and in hosted moden so i can access the payment page easily?
kindred salmon
yes
customer: cus_TF0A9t4LxWpay9
Hosted:
- Regular: cs_test_b1XF807iWltIhh4JUqtxwv8428BF2OVZvKsLQnP1PuBy0dWe3Bugs7huAq
- Trial: cs_test_b1qkM28GiSP86EtaIm4dvUN5GYbqIIGrmfVrJMXYZcukJcN50lbVM34hmw
Embedded:
- Regular: cs_test_b1g08M2byht1kUb3jTN5ZtZVL0Yve87xzGKJICnsn6PUBLvmD0WFRRKO7T
- Trial: cs_test_b1SEkxdzKtUydYcvbxonexuYLTO60vfZfj0H1OWxqj9OqVhPUYFVJsoRqb
winter wagon
hmm i'm not seeing anything for klarna in either of the hosted UIs, are you? it could be i'm being filtered based on some location specific logic
ok i think that's it. i might need to grab another machine so i can test on a VPN
winter wagon
ok there we go, i think it was location filtering
i got it to show on my end. ✨ progress ✨
give me a bit to spelunk through some internal logs
ok, so the logs are suggesting that it's failing to show on the non-trial mode checkout interface because the amount is below your currency targeting rules, which is expected
so now the question of why did we let it through for the free trial one 🤔
ok, i am preeeetty sure this is a bug. i need to spend a bit more time reproducing this so i can get more data to share with our product team, so would it be OK if we convert this to a case and i can follow up async?
kindred salmon
yes
marble sirenBOT
Hello @kindred salmon, we have sent you a direct message, please check it at https://discord.com/channels/@me/1430984899950542858
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
winter wagon
can you let me know when you've gone through that link and created a case and i can take it from there?
kindred salmon
Ticket has been created
winter wagon
awesome, got it. anything else you need help with here for now?
kindred salmon
No thank you !
winter wagon
sounds good! and i know we chatted about this already but you can work around this for now by specifying a separate payment method configuration when creating subscriptions (which is a good practice anyway)