#eloi_webhook-event-delivery-retries-retention
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spice nymph
Hi there,
where exactly do you see this notification in the dashboard? Can you give me a screenshot?
karmic ingot
There is a payment intent created around Oct 2, 2025 10:21 AM that is only received by our system at Oct 2, 2025 11:20 AM
spice nymph
Ok got it. First of I want to mention that we in this channel are not experts on Dashboard issues. In those cases we normally have to refer to the Stripe support. https://support.stripe.com/?contact=true
With that being said, the notification of 15 days for webhook attempts to conected platforms is a limitation of the dashboard and (at least as far as I know) there is no workaround.
karmic ingot
Do you know if there is a way to get those logs by the api? or I should go to support instead?
spice nymph
You should be able to retrieve the event using the Events API and check the object data, though this probably won't show delivery attempts specifically. If you need more information about a failed webhook event attempt you would need to reach out to support. When I look at the event you shared, I can see that this event was not send to any webhook endpoint.
karmic ingot
Oh, I mean the evt_3SDnNYJndt3DEfYu0GyhMZch, the charge.succeeded event
can you see if it did?
spice nymph
Let me check. It's a bit more work since it is outside the 15 days retention time to investigate. But let me take a quick look.
Alright, I can see that this event was sent twice to webhook endpoint we_1LHsiqIqT4glj2lD9WjYONpx
karmic ingot
and the first event failed?
karmic ingot
Oh, I see, perhaps our server was down or something. Do you know why it takes on hour between attempts?
spice nymph
If a webhhok attempt fails we normally retry over the course of three days with an exponential back off. We initially wait an hour probably to make sure that temporary server outages may be resolved etc.
karmic ingot
Curious if it's possible to reduce the gap to like 20 minutes or something, is that possible?
By the way, thank you so much, that makes sense what you said
spice nymph
I can forward your question about the wait time for reattempting as a feature request to the product team if you like.
karmic ingot
Yes, thank you so much
spice nymph
Got it. Will do in just a moment. I am filing a feature request for another user at the moment.
Alright I took the liberty and added you to the existing feature request about giving the merchant control about retry attempts schedule/time/etc.
karmic ingot
Thank you so much, have a good evening
spice nymph
Thank you. You too.