#gewibu_unexpected

1 messages ¡ Page 1 of 1 (latest)

pale canopyBOT
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sudden pasture
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then a few hours later attempted to charge them via payment intent api
I recommend logging payment intent id

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Because if there's no record of the payment intent in the request log, then something likely broke down in your code prior to making the request

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But yeah if you share the payment method id i can at least look

wheat mist
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pm_1SIcg2LqwvUucnvfD8AKpvkx

sudden pasture
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Yeah I don't see any requests to us that attempt to charge that

wheat mist
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Ok, can I ask you to double check this other payment method this customer has on their account. I want to know if they tried to charge this card in the past day: pm_1SKhFiLqwvUucnvfTJIczr0y

sudden pasture
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No no charge attempts recently

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Last one was in Sept

wheat mist
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cool, likely some manner of issue on our side. Thanks for confirming!

sudden pasture
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Yeah I just recommend increasing that logging

wheat mist
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so payment intent id, and any other stripe data that would be helpful for us to log?