#harryandhisbucketfullofdinosuars_error
storm marlinBOT
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gilded burrow
hello! Can you share the PaymentIntent ID (it'll have the prefix pi_)? I'll take a look
terse meadow
pi_3SKozUH0xfgu6RQh07daVDbR
Sorry was trying to trouble shoot, still stuck
Same issue repeated 3x
This is on the day of our product launch and I'm not confident in my ability to process payments.
2 bank accounts tried, both failed
gilded burrow
What are you seeing when you mentioned both "failed"?
gilded burrow
can you share a screenshot?
terse meadow
gilded burrow
hmmm, alright, gimme a while to take a look
terse meadow
It's our big launch today coincided w/ my bday so really looking to get this sorted ASAP
gilded burrow
I assume this is for card payment? And it occurs only for your card or for any card that you've been trying with?
Can you share the link to your site so that we can try to reproduce this?
terse meadow
With my first customers card
Thank you
It occured w/ 2 cards from different bank accounts
gilded burrow
hmmmm, just to rule out the obvious - you (or the customers) are not using a VPN nor are you using any browser extensions when attempting payment right?
terse meadow
Not to my knowledge
payment just worked from a different user
no idea why his failed 3x times
gilded burrow
So unfortunately, I'm not too sure why payment for this customer is failing as well right now. I'm going to need some time to look into this and I'm going to send you a link to create a case so that we can follow up on it. For reference, I wasn't able to replicate the issue so it does feel like something very specific to this customer.
storm marlinBOT
Hello @terse meadow, we have sent you a direct message, please check it at https://discord.com/channels/@me/1430367552160268289
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.