#manduily_api
torn tangleBOT
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livid depot
👋 Hi there! Let me take a look
pale wraith
Hi 🙂
livid depot
Can you share a screenshot of what you're seeing on the Dashboard?
livid depot
Thanks. And at this point you can't click "Continue setup"?
pale wraith
This is the screenshot, after clicking the "COntinue setup". The setup guide tab opens and a border appears on the 'Verify your identity'
livid depot
Right. I was just wondering whether you could still click "Continue setup" even in this state
pale wraith
Yes and before contacting the support team I tried to complete this steps 2 or 3 times, then it still stayed in this state.
As I said the support said that everything is ookay
I understand, but the platform doesn't think like that 🙂
livid depot
Yeah, this does look odd. And when you click on the "Retry" what do you see?
pale wraith
When I click on it I see the standard modal, which opens a QR code to scan on my mobile and continue with the verification process
livid depot
Did you try starting it again, to see whether it needed more information?
Meanwhile, I'm looking to see what I can find
Also, have you tried logging out of your Stripe account, and then back in again?
pale wraith
I started the verifying process three times.
Actually I haven't tried loggin out and in
Let me try it
I tried, but nothing changed
livid depot
Alright, thanks for trying. I can see your multiple verification attempts, but it does look like something is stuck here
I'll send you a link to create a support case for me. There I'll pass on the details we've discussed, and you'll hear back from a colleague, if that sounds ok?
pale wraith
Yes that is totally fine
torn tangleBOT
Hello @pale wraith, we have sent you a direct message, please check it at https://discord.com/channels/@me/1430169087195222179
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pale wraith
Should I briefly explain the same thing we've discussed here inside the ticket?
livid depot
No, you don't need to add anything
pale wraith
Okay, thanks for the support. The ticket is opened. Have a great day