#jack-drake_api

1 messages ¡ Page 1 of 1 (latest)

ionic creekBOT
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dim chasm
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I will send snippets of our code and output for your reference

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LOG  Discovered readers:  [{"availableUpdate": null, "baseUrl": null, "batteryLevel": null, "bootloaderVersion": null, "configVersion": null, "deviceSoftwareVersion": "unknown", "deviceType": "stripeM2", "emvKeyProfileId": null, "firmwareVersion": null, "hardwareVersion": "unknown", "id": null, "ipAddress": null, "label": null, "location": null, "locationId": null, "locationStatus": "notSet", "macKeyProfileId": null, "pinKeyProfileId": null, "pinKeysetId": null, "serialNumber": "STRM26214144139", "settingsVersion": null, "simulated": false, "status": "unknown", "trackKeyProfileId": null}]
 LOG  [StripeReader] Connecting to: STRM26214144139
 LOG  [Stripe terminal]: didChangeConnectionStatus notConnected
 LOG  [StripeReader] Scan complete
 LOG  [Stripe terminal]: didFinishDiscoveringReaders {}
 LOG  [Stripe terminal]: didChangeConnectionStatus connecting
 LOG  Device Info 2: {"device_id": "f90241b0-d935-489d-b1f4-31af4488ce11", "location_id": "72d420e0-72a3-40b2-9944-8b26106be1e4", "location_name": "Downtown Anaheim", "name": "Lobby", "pairing_code": "798512", "payment_processor": "stripe", "restaurant_id": "51929796-3568-4e15-b47e-c585479c6699", "stripe_location_id": "tml_GO4mdQ6xBZYtyP"}
 LOG  [API] Fetching Stripe Terminal connection token: {"restaurantId": "51929796-3568-4e15-b47e-c585479c6699", "url":"{{HIDDEN}}"}
 LOG  [Stripe terminal]: didStartInstallingUpdate {"deviceSoftwareVersion": "2.01.00.38-SZZZ_Prod_US_v12-481001", "estimatedUpdateTime": "estimateLessThan1Minute", "requiredAt": "-633600000"}
 LOG  [Stripe terminal]: didChangeConnectionStatus notConnected
 LOG  connectReader error {"code": "UNEXPECTED_ERROR.UNEXPECTED_SDK_ERROR", "message": "Unexpected failure"}
#

Our Connect Code

export function useConnectReaders() {
    const { connectReader, disconnectReader, connectedReader } = useStripeTerminal();

    const handleConnectBluetoothReader = async (selectedReader: any, locationId: string) => {
        const { reader, error } = await connectReader(
            {
                reader: selectedReader,
                locationId: locationId,
            },
            'bluetoothScan'
        );

        if (error) {
            console.log('connectReader error', error);
            return;
        }

        console.log('Reader connected successfully', reader);
    };

    return { handleConnectBluetoothReader, connectedReader };
}
#

Our Discovery Code

export function useDiscoverReaders() {
    const { discoverReaders, discoveredReaders, cancelDiscovering } = useStripeTerminal({
        onUpdateDiscoveredReaders: (readers) => {
            // After the SDK discovers a reader, your app can connect to it.
            console.log('Discovered readers: ', readers);
        },
    });

    const handleDiscoverReaders = async () => {
        // The list of discovered readers is reported in the `onUpdateDiscoveredReaders` method
        // within the `useStripeTerminal` hook.
        const { error } = await discoverReaders({
            discoveryMethod: 'bluetoothScan',
        });

        if (error) {
            Alert.alert(
                'Discover readers error: ',
                `${error.code}, ${error.message}`
            );
        }
    };

    const cancelDiscoverReaders = async () => {
        const { error } = await cancelDiscovering();
        
        if (error) {
            Alert.alert(
                'Cancel discovery error: ',
                `${error.code}, ${error.message}`
            );
        }
    };

    return { handleDiscoverReaders, discoveredReaders, cancelDiscoverReaders };
}
#

any ideas would help

queen flare
#

Hello, I just want to acknowledge the question. I'm working on some other threads but will get to you as soon as I can!

queen flare
#

@dim chasm can I have the timestamp where you receive the error above?

dim chasm
#

It doesnt give me a timestamp

queen flare
#

Okay, do you know the date you got the error? was it recent?

dim chasm
#

Yes maybe 30 min ago

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When i sent it here maybe a few minutes passed

queen flare
#

Gotcha, thanks for confirming. We looked up the logs for STRM26214144139 and we do see an error log around that time. We will need to check on the error with our product team, but this will take some time. I will drop you a dm to create a support case directly with us.