jack-drake_api | Stripe Developers | Page 1

bright parcelBOT Oct 20, 2025, 4:04 PM

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amber hazel Oct 20, 2025, 4:05 PM

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Hello 👋

Can you share the reader serial number?

knotty dragon Oct 20, 2025, 4:05 PM

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STRM26146052411

amber hazel Oct 20, 2025, 4:07 PM

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Is your integration checking for available updates when you connect to the reader?
https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=react-native&reader-type=usb#update-reader

knotty dragon Oct 20, 2025, 4:09 PM

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yes

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heres the code we are using

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// Subscribe to Stripe Terminal events
    console.log('[StripeReader] Adding listener for: didStartInstallingUpdate');
    const startListener = DeviceEventEmitter.addListener('didStartInstallingUpdate', handleUpdateStart);
    
    console.log('[StripeReader] Adding listener for: didReportReaderSoftwareUpdateProgress');
    const progressListener = DeviceEventEmitter.addListener('didReportReaderSoftwareUpdateProgress', handleUpdateProgress);
    
    console.log('[StripeReader] Adding listener for: didFinishInstallingUpdate');
    const finishListener = DeviceEventEmitter.addListener('didFinishInstallingUpdate', handleUpdateFinish);

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// When an optional update is reported, auto-install it to ensure latest firmware
    console.log('[StripeReader] Adding listener for: didReportAvailableUpdate');
    const availableUpdateListener = DeviceEventEmitter.addListener('didReportAvailableUpdate', async (update: any) => {
      try {
        console.log('[StripeReader] ========== AVAILABLE UPDATE REPORTED ==========');
        console.log('[StripeReader] Update details:', JSON.stringify(update, null, 2));
        if (updateRequestedRef.current || isUpdating) {
          console.log('[StripeReader] Update already requested or in progress; skipping auto-install');
          return;
        }
        updateRequestedRef.current = true;
        const res = await installAvailableUpdate();
        if ((res as any)?.error) {
          console.log('[StripeReader] Auto-install update returned error:', (res as any).error);
          updateRequestedRef.current = false;
        } else {
          console.log('[StripeReader] Auto-install update initiated');
        }
      } catch (e) {
        console.log('[StripeReader] Auto-install update threw error:', e);
        updateRequestedRef.current = false;
      }
    });

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the problem is that this didReportAvailableUpdate gets skipped over and its even called

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the log output are below

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📎 logs.txt

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hope this information helps

amber hazel Oct 20, 2025, 4:18 PM

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It seems like this update may not be optional. Since our docs imply we don't trigger onDidReportAvailableUpdate for mandatory updates.

knotty dragon Oct 20, 2025, 4:20 PM

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i understand that part but once the update is initiated it does the following error

Error: ENOENT: no such file or directory, open 'C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\InternalBytecode.js'
    at Object.readFileSync (node:fs:441:20)
    at getCodeFrame (C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\node_modules\metro\src\Server.js:997:18)
    at Server._symbolicate (C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\node_modules\metro\src\Server.js:1079:22)
    at Server._processRequest (C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\node_modules\metro\src\Server.js:460:7) {
  errno: -4058,
  code: 'ENOENT',
  syscall: 'open',
  path: 'C:\\xampp\\htdocs\\GitHub\\OrdernGo\\orderngo-kiosk\\InternalBytecode.js'
}
Error: ENOENT: no such file or directory, open 'C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\InternalBytecode.js'
    at Object.readFileSync (node:fs:441:20)
    at getCodeFrame (C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\node_modules\metro\src\Server.js:997:18)
    at Server._symbolicate (C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\node_modules\metro\src\Server.js:1079:22)
    at Server._processRequest (C:\xampp\htdocs\GitHub\OrdernGo\orderngo-kiosk\node_modules\metro\src\Server.js:460:7) {
  errno: -4058,
  code: 'ENOENT',
  syscall: 'open',
  path: 'C:\\xampp\\htdocs\\GitHub\\OrdernGo\\orderngo-kiosk\\InternalBytecode.js'
}
 LOG  [StripeReader] Connection status changed: notConnected
 LOG  [StripeReader] Connect result: {"errorCode": "UNEXPECTED_ERROR.UNEXPECTED_SDK_ERROR", "errorDetails": {"code": "UNEXPECTED_ERROR.UNEXPECTED_SDK_ERROR", "message": "Unexpected failure"}, "errorMessage": "Unexpected failure", "hasError": true}
 LOG  [StripeReader] ========== CONNECTION ATTEMPT ENDED ==========
 ERROR  [StripeReader] Connection failed with error: {"code": "UNEXPECTED_ERROR.UNEXPECTED_SDK_ERROR", "message": "Unexpected failure"}

amber hazel Oct 20, 2025, 4:24 PM

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Okay. But I'm looking at the file paths in the error stack and I don't see Stripe's SDK involved here, except that the Error: ENOENT: no such file or directory causes the application to crash

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Okay it took a while but I was able to pull up some logs from this reader too.

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I'm seeing some weird errors that I've not seen before

java.lang.NoClassDefFoundError: Failed resolution of: Lkotlinx/datetime/Clock$System;

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Hmmm....

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In your React Native integration, are you excluding the org.jetbrains.kotlinx dependency group?

knotty dragon Oct 20, 2025, 4:30 PM

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where would i check that. I do not believe we are

amber hazel Oct 20, 2025, 4:31 PM

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This would be an issue specific to Android implementations so it would likely be in a gradle file

knotty dragon Oct 20, 2025, 4:32 PM

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we have another application that tested on and it worked but its using the java sdk

amber hazel Oct 20, 2025, 4:33 PM

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Sorry but that doesn't provide any additional insight

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From what I can gather, to be fair it's a lot of reading between the lines, the issue is with a core utility function not being found

knotty dragon Oct 20, 2025, 4:35 PM

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hmm you think it could be a permissions type of error?

amber hazel Oct 20, 2025, 4:35 PM

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The only previous examples of this error being thrown occurred when users wound up excluding some core dependencies from their application builds

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hmm you think it could be a permissions type of error?

I don't think I have said anything, or seen anything to imply this is permissions based

knotty dragon Oct 20, 2025, 4:37 PM

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alright let me checkout the dependencies. Ill get back to you if you could please keep this thread open please

amber hazel Oct 20, 2025, 4:38 PM

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We leave threads open for a while (30m - 1 h) but close them due to inactivity. But this thread will continue to be available as a reference even after it's closed and you can always open a new thread.

knotty dragon Oct 20, 2025, 4:39 PM

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alright thanks again. We are looking into the issue right now

#jack-drake_api