eugene-bakhmetiev_code | Stripe Developers | Page 1

turbid havenBOT Oct 17, 2025, 2:17 PM

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eugene-bakhmetiev_error, 1 day ago, 35 messages

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latent smelt Oct 17, 2025, 2:20 PM

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Hi there! Can you share a PaymentIntent ID or request ID related to this so I can investigate?

flint barn Oct 17, 2025, 2:21 PM

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Hi, unfortunately I can't. We create payment intent at the last step of express checkout flow (after user clicks 'Confirm payment'), and since the onConfirm event never fires, we never create a payment intent

latent smelt Oct 17, 2025, 2:23 PM

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Got it. Let me try and recreate and investigate if others have come across the same issue

flint barn Oct 17, 2025, 2:25 PM

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Okay, thank you. Affirm is only offered as a payment option for Amazon Pay express checkout for US-based addresses, and for orders of >=50$

latent smelt Oct 17, 2025, 2:42 PM

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I didn't find any reports of others having this issue. Just to get more context, you mentioned that onConfirm event does not fire. Does that mean there are no specific errors on Stripe's side because the process never completes?

flint barn Oct 17, 2025, 2:47 PM

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yeah, the user is stuck in the loading state, there are some errors in the console related to the redirect, but otherwise nothing happens

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Affirm also is not offered as a payment method in test mode, which makes it very difficult to debug

latent smelt Oct 17, 2025, 2:53 PM

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Got it, thanks for sharing that context! Since nothing is coming back to Stripe, this indicates that the issue is specifically with Amazon Pay and how they are implementing Affirm. You will need to reach out to Amazon's support with the details presented here in order to resolve this. I can let our team know that this issue exists, but it will need to be fixed on Amazon's side

flint barn Oct 17, 2025, 3:01 PM

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Okay, got it, thank you. Do you have any advice about contacting them? Since we don't interact with them directly, only through Stripe, I don't have any business contacts there and I don't know if regular support is the correct point of contact for me

latent smelt Oct 17, 2025, 3:08 PM

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For this situation, it would make sense to reach out to Amazon Pay support at https://pay.amazon.com/contact. If you write in as a customer who can't pay for an order, I imagine they would investigate accordingly as it affects their revenue

flint barn Oct 17, 2025, 3:09 PM

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Okay, makes sense. Thank you

#eugene-bakhmetiev_code