#-auryn_marshall-islands-card-verification
errant tideBOT
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- -auryn_unexpected, 3 hours ago, 4 messages
ionic owl
Hey there, this is a duplicate request because my previous one was closed before I could respond to follow-up questions.
versed lily
@ionic owl I recommend you report this to our support team: https://support.stripe.com/contact
This is quite subtle and country versus territories is not something we can really help with here.
google does seem to agree with your position at least so I'll flag, but this is something you should report to support
ionic owl
I don't have a Stripe account, so cannot log in there
versed lily
Ack so you are an end customer trying to pay? You framed it as a developer asking a question.
If you see this on a real website, I would ask them for help directly, they can talk to Stripe as needed
ionic owl
Yes, an end user trying to pay.
I've tested this across maybe 10 different apps.
Have gone through those apps support channels
But none have been able to get a resolution
versed lily
We usually don't ask for state by default for example so what you described is not super clear yet, though yes I do see that Marshal Islands is not a country we offer
ionic owl
Yeah, Marshall Islands is incorrectly listed as a state of the US
So every time we have tried to use the card on a Merchant using Stripe the payment fails
We have no issues using the card with non-stripe payment providers
versed lily
"10 different apps" is also a bit vague. Maybe they don't all use Stripe?
Sorry I want to help but we talk to developers about their code here.
Can you try and at least explain what UI we are even talking about? Because again we don't really have a concept of a state in most of our default UIs.
Is it that you pick US and then we ask a postal code you don't have or something else?
ionic owl
Sure! Let me run through the checkout flow on one again quickly so I can be precise in the feedback.
errant tideBOT
ionic owl
Ok, so I just tried to upgrade to a pro plan on on claude.ai.
After filling in details and hitting the "subscribe" button, I get an error "your card was declined".
Not that the billing "state" is "Mashall Islands" and the zip code is "96960"
karmic prairie
Hi 👋
I'm stepping in as my colleague needs to go soon.
ionic owl
Regarding the "state", this dropdown populates once I select the US as the country/region.
I had a similar experience to this eariler today with frontapp.com.
We've previously had no issues with them, but it seems they recently switched to stripe and now our card no longer works with their checkout system.
karmic prairie
Can you please show the full user interface you are filling out? It does not need to contain any card details but I do need to know what Stripe product you are using.
karmic prairie
Okay, thank you. I can flag this internally and we can investigate why we might be handling these requests improperly.
Have you raised this with Anthropic's support channel?
karmic prairie
Right but, as my colleague explained, we help developers who integrate with Stripe. So, for this case, it would be engineers at Anthropic who would bring this issue to us because they have the details like exact payment records where this failure is occurring. Since you are and end user, you do not have access to those details and it is much harder for us to chase this down.
That being said, I will still file this issue and try to get an investigation started.
ionic owl
Much appreciated
errant tideBOT