#istcf_webhooks
crystal valeBOT
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rustic cobalt
hi there, that much delay shouldn't occur, let me take a look
tidal arch
I have another one, but let's start here.
rustic cobalt
can you send the other one? I'd like to see if there's things in common between the two
tidal arch
I didn't get deep into the second one but it should be similar:
account: acct_1Q4n9SPCeykGikdu
payment intent id: pi_3SIhSXPCeykGikdu2hj4HnQo
check for the invoice.payment_succeeded event.
We create our transaction records based on the invoice.payment_succeeded events. And when they are delayed our alerts are turned on because we think there is no transaction record, that's a sign of a fraud for us.
rustic cobalt
thank you, I can see the delay in both of them. and it looks like they happened at roughly the same time. one moment while I reach out to my colleagues
tidal arch
thanks
rustic cobalt
just wanted to let you know that we're still looking into this, thanks for being patient
tidal arch
ok, thanks for letting me know. I'm here
rustic cobalt
ok, I think this will need to be a deeper investigation with our internal infrastructure team. rarely delays can happen due to transient infra issues, but I want to make sure there's nothing deeper going on here. I'm going to create a link that will allow you to file a support case and our team will update you through that case as the investigation proceeds
crystal valeBOT
Hello @tidal arch, we have sent you a direct message, please check it at https://discord.com/channels/@me/1428381429141737543
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
rustic cobalt
let me know once you've completed that and I can ensure it gets to the proper team
rustic cobalt
got it, thank you
tidal arch
ok, i'll follow up in the email. thanks for helping
rustic cobalt
sure thing, we'll get back to you as soon as possible. is it alright if I close this thread?
tidal arch
yea, sure! have a good day