eugene-bakhmetiev_error

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[naive jacinth]

Do you have a screen recording of the issue?

Also can you reproduce this in test mode or only live?

[cold mirage]

I don't have a recording unfortunately, only some screenshots. First shows the error in the console and a loader, second and third are the order status in Affirm and Amazon.
This only reproduces on live, because Amazon doesn't offer Affirm as payment method in test mode

[naive jacinth]

Ah so it gets stuck on the amazon hosted page

Can you share the payment intent id from that repro?

[cold mirage]

I don't see it in Stripe's dashboard, and our backend did not receive the payment complete webhook, so I don't have any record of it on our side, unfortunately

We had a user with a similar problem previously, that had a payment intent captured correctly, but it looks like an abandoned payment that was automatically failed after an hour. I don't know if it will be helpful for this, but here's the payment id of that one: pi_3SFyVRJaf89hC41I05d6NW5J

[naive jacinth]

Do you not create a payment intent up-front?

At what point in your integration do you create the payment intent

Or are you using checkout sessions

The screenshot looks like you use Express Checkout Element which would mean you'd create a payment intent directly

[cold mirage]

We create payment intent after the user clicks 'Confirm', before calling stripe.confirmPayment()

[naive jacinth]

Right yeah so in your repro you should still have a payment intent created

In order to have been redirected to amazon

[cold mirage]

Yeah, which is what makes this so weird. I had a call with a team member today where they reproduced the issue, got the screenshots I sent you, but there is no record of the payment in Stripe's dashboard at all in their name

[naive jacinth]

There should still be an incomplete payment intent at the very least

With that flow you wouldn't have been able to be redirected without a payment intent

[cold mirage]

Yeah, I understand and agree, but I don't see the payment

[naive jacinth]

Do you have a connect setup and/or multiple accounts?

It's hard for me to investigate further without the payment intent facing this issue

[cold mirage]

No, just one account. I will try to reproduce the issue again, and grab the payment intent id from the response and get back to you. Unfortunately, I myself am not based in the US, so I have to rely on other team members to help with testing this, so this might take some time

[naive jacinth]

Gotcha

Yeah you should be able to log its id in the browser console

[cold mirage]

Do you have a lot of issues with Amazon / Affirm integration in general? I saw multiple reddit threads about payments not going through, while investigating this issue, but some of them are dated a year back or so, so might be unrelated

[naive jacinth]

I'm not aware of any issue specifically

But it's possible there's been a history idk

I don't come across amazon pay + affirm very often at all

[cold mirage]

I see. Okay, thanks for the help. I will post in this thread when I get another example, is that okay?

[naive jacinth]

Yes that's fine thank you

We do archive threads after some period of inactivity just because we chat with many folks simultaneously

But if that has happened you can just open a new thread with the payment intent id

[cold mirage]

Okay, got it. Thanks, have a nice day