oden_error

[soft mango]

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[signal lodge]

hi there, let me take a look at the request

[abstract lintel]

request:
{
"instructions_email": "[e-mail]",
"reason": "requested_by_customer"
}

[signal lodge]

Thanks for waiting. I've confirmed that you have sufficient balance for refund, and the request wasn't successful due to your account status.

However I'm unable to help with account related issue. Can you reach out to Stripe support for help https://support.stripe.com/contact ?