nina_klarna-canada | Stripe Developers | Page 1

crude gazelleBOT Oct 14, 2025, 9:03 PM

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nina_klarna-and-setuo-future-usage, 4 days ago, 14 messages
nina_paymentelement-klarna, 5 days ago, 53 messages

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crystal ferry Oct 14, 2025, 9:03 PM

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honest prawn Oct 14, 2025, 9:06 PM

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Hi there,
I am supporting someone else right now but I will be with you in a moment.

crystal ferry Oct 14, 2025, 9:08 PM

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Thank you

honest prawn Oct 14, 2025, 9:15 PM

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Is this an error you are seeing on the "klarna side"? meaning when we are redirecting to klarna, this shows? Just trying to understand what is happening, what your integration looks like and when this message shows.

crystal ferry Oct 14, 2025, 9:17 PM

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Is this an error you are seeing on the "klarna side"? yes

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The flow is when I use klarna to execute payment, it will redirect to the klarna website like above picture, but in the klarna page it shows not availiable

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But I confirm klarna support rules in dashboard, it can work in Canada. I don't know what it happend.

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I use USD Sandbox it can work fine

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My request ID "req_c5VIWTBO3qxzed"

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    mode: 'payment',
    currency: currency.value,
    amount: total.value,
    paymentMethodCreation: 'manual',
    customPaymentMethods: customPaymentMethods.value,
    appearance: generateStripeAppearance(),
  };

  return stripe.value.elements(options);

honest prawn Oct 14, 2025, 9:38 PM

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This is a bit tricky for us to investigate since the error message shows on the Klarna side, and not on ours. So I don't have much visibility as to why this Payment Method is not working. But I'll keep digging...

crystal ferry Oct 14, 2025, 9:41 PM

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Can you reproduce it?

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Only for CAD sandbox account

honest prawn Oct 14, 2025, 9:47 PM

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No I can't seem to reproduce it, still trying

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Are you using the Payment Element? I am a bit confused about the options parameter you are creating

crystal ferry Oct 14, 2025, 10:00 PM

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yes, I use Payment Element

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const options: StripeElementsOptionsMode = {
mode: 'payment',
currency: currency.value,
amount: total.value,
paymentMethodCreation: 'manual',
customPaymentMethods: customPaymentMethods.value,
appearance: generateStripeAppearance(),
};

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eg:

const options: StripeElementsOptionsMode = {
    mode: 'payment',
    currency: 'cad',
    amount: 12300,
    paymentMethodCreation: 'manual',
    customPaymentMethods: ['paypal'],
 
  };

honest prawn Oct 14, 2025, 10:03 PM

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Can I get the entire code snippet for the payment element?

crystal ferry Oct 14, 2025, 10:09 PM

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const stripe =
    Stripe(<CAD_SANBOX_KEY>);
const options = {
  mode: 'payment',
  currency: 'cad',
  amount: 1099,
  paymentMethodCreation: 'manual',
  customPaymentMethods: ['paypal'],
};
const elements = stripe.elements(options);

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<form id="payment-form">
  <div id="payment-element">
    <!-- Mount the Payment Element here -->
  </div>
  <button id="submit">Submit</button>
</form>
const stripe =
    Stripe(<CAD_SANBOX_KEY>);
const options = {
  mode: 'payment',
  currency: 'cad',
  amount: 1099,
  paymentMethodCreation: 'manual',
  customPaymentMethods: ['paypal'],
};
const elements = stripe.elements(options);
const paymentElement = elements.create("payment");
paymentElement.mount("#payment-element");

honest prawn Oct 14, 2025, 10:23 PM

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I am still investigating.

crude gazelleBOT Oct 14, 2025, 10:30 PM

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boreal zephyr Oct 14, 2025, 10:32 PM

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👋 taking over, give me some time to catch up

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Okay looks to be a Klarna error really and not something we can debug here. I did try and I can't even test on my Canada account since I am not based there and Klarna just rejects me in Test mode in their playground and sends me back to my integration. If I try to force an address, it ignores it and doesn't let me pretend I am in Canada.

Sadly we'll have to send you to support directly for debugging this: https://support.stripe.com/contact and they can escalate to Klarna to investigate.

crystal ferry Oct 14, 2025, 10:41 PM

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Sadly, I sent this issue to https://support.stripe.com/contact?

boreal zephyr Oct 14, 2025, 10:41 PM

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sounds good, they should be able to work with Klarna and figure out the issue

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I did try further and was able to pay if I forced a specific Canadian-based address during the confirmation: const response = await stripe.confirmPayment({ elements: elements, //redirect: 'if_required', confirmParams: { return_url: 'https://example.com', payment_method_data: { billing_details: { address: { line1: '2000 Guy St', city: 'Montreal', postal_code: 'H3H 2L8', state: 'QC', country: 'CA' }, email: 'myemail@example.com', name: 'my name', } }, }, });

#nina_klarna-canada