panjiwiramanik_api

[glass bear]

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[dire dome]

hi there 👋 give me a moment to catch up

[manic niche]

here is related screenshots

this is negative payout FYI

and for another reference too, this is negative payout on my another stripe account that is working fine having balance transactions on negative payout

curl --location --request GET 'https://api.stripe.com/v1/balance_transactions'
--header 'Stripe-Version: 2020-08-27'
--header 'Stripe-Account: acct_1RLcnsL2m7TSYgEb'
--header 'Content-Type: application/x-www-form-urlencoded'
--header 'Authorization: Basic **'
--data-urlencode 'payout=po_1Rimi5L2m7TSYgEbJalYUNTy'
--data-urlencode 'limit=1000'

thanks for your help 🙏

[dire dome]

I'm still looking...you said

this is negative payout on my another stripe account that is working fine having balance transactions on negative payout

• Could you give me this payout ID and the successful request ID you made to balance_transaction on your other account?

[manic niche]

req_Z7GmNwveYmGYDd
po_1Rimi5L2m7TSYgEbJalYUNTy

[dire dome]

thank you, taking a look

Hmm po_1Rimi5L2m7TSYgEbJalYUNTy was created quite awhile ago. I will need to check on this error with my team to determine if anything has changed. Would you mind if we work on this over email? I will drop you a dm to create a support case directly with us.

[glass bear]

Hello @manic niche, we have sent you a direct message, please check it at https://discord.com/channels/@me/1427526901517385779

• 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

[manic niche]

what should i do after click the link?

[dire dome]

select your stripe account ; the chat is already prompting you

[manic niche]

ok, done

[dire dome]

I got it 👍 I'll follow up with you over email