#mensch6043_unexpected

1 messages ¡ Page 1 of 1 (latest)

dry umbraBOT
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limpid frigate
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Hi there, looking into this now

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First thing I would do is go through this guide, there are many scenarios outlined here such as businesses not being registered, exempt or zero-rated products, exempt customers, etc. Many things can result in the $0 tax that you are seeing
https://docs.stripe.com/tax/zero-tax

Zero tax amounts and reverse charges

Stripe Tax calculates a zero tax amount some scenarios, like non-registration, exempt products, reverse charges, exempt customers, and transactions in excluded territories. In these cases, to tax may not be applied to specific transactions

south ginkgo
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thanks will do

south ginkgo
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Could you look at my Request ID? It looks fine, maybe the shipping_address null is what causing it, but we don't ship anything.

limpid frigate
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Yes, if you send me the request ID I'd be happy to investigate

south ginkgo
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Thank you sir,
Request ID for the API Calls:
req_3Jn6chh27ZWgkm
req_zV0Eq8zRQXVRNU
My account id: acct_1RxqrhF28T3qhET7

limpid frigate
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Got it, looking into this now

limpid frigate