josh_unexpected | Stripe Developers | Page 1

quick ospreyBOT Oct 10, 2025, 9:14 AM

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fringe furnace Oct 10, 2025, 9:17 AM

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Hi there, just taking a look now

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Do you have an example payment intent ID?

calm crystal Oct 10, 2025, 9:21 AM

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Hi, I'll find one for you now

fringe furnace Oct 10, 2025, 9:23 AM

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Also, could you clarify what you mean about the "international transfer fees"

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Are these Stripe fees, bank fees, etc?

calm crystal Oct 10, 2025, 9:26 AM

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Still looking for an exact payment but I'd call it an international card transfer fee

fringe furnace Oct 10, 2025, 9:27 AM

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What's the presentment currency?

calm crystal Oct 10, 2025, 9:30 AM

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I hope this helps?

📎 balance_history_-_2025-10-10T102918.083.csv

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Spefically our AUD payments

fringe furnace Oct 10, 2025, 9:32 AM

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Do you have a payment intent object pi_xxx - this would be more helpful for me to dig into it

calm crystal Oct 10, 2025, 9:33 AM

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The problem is it doesn't show them in the dashboard 🙁

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Only in reporting

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I'll try and find a better way to present this

fringe furnace Oct 10, 2025, 9:39 AM

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Or if you could pinpoint a specific fee of concern

calm crystal Oct 10, 2025, 9:51 AM

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So I actually can't basically it seems that it's hidden away

I think it's this fr_RT3E3Xe1LORNhN4BJyIkFJehum0OGr!8J76FFOnJud8#EhcKFWFjY3RfMUV1enA4S0NPTEtaT01NTA which is a "INTERNATIONAL ACQUIRING FEE" relating to ch_3SCdojKCOLKZOMML0IMbhTyt

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But I can't see that in the dashboard

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All I can say for certain is that our fees are higher on transactions from our platform account to our connect account Collecting Cars APAC Ltd

quick ospreyBOT Oct 10, 2025, 9:56 AM

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fringe furnace Oct 10, 2025, 10:03 AM

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I haven't been able to find any sign of anything behaving unexpectedly, it's more of a fees question, which my team isn't very well equipped to deal with, so I'd recommend contacting support who will know the expected behaviour better

calm crystal Oct 10, 2025, 10:03 AM

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Fair enough

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Thanks for your help!

#josh_unexpected