#smitit1999_unexpected
fresh robinBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1426121911481405512
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
covert tendon
👋 Hi there! Let me take a look
Thanks for the details. Do you also have an example ID of where it behaved differently previously?
bleak grotto
I'll have to dig it up. Give me 1 second
Here's the request ID - req_lVEdv4oHUIzdzr
covert tendon
Great, thanks. This is something we'll have to investigate a little further.
I'll send you a DM where you can open a support case, and we'll get back to you there, if that's ok?
bleak grotto
sure
fresh robinBOT
Hello @bleak grotto, we have sent you a direct message, please check it at https://discord.com/channels/@me/1379347120661729301
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
bleak grotto
I am hoping this isn't the case with our live environment as well?
covert tendon
In this case, the test card doesn't appear to be working exactly as expected. But in live mode, it's possible that a real card can request 3DS authentication, like happened here
But I see that your subscription update did seem to fail due to lack of successful payment, and you see the pending_update in the Subscription response, as expected: https://docs.stripe.com/billing/subscriptions/pending-updates#update-subscription