#julia-kann_error
turbid lindenBOT
đź‘‹ Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đź”— This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1426080577844543570
đź“ť Have more to share? Add more details, code, screenshots, videos, etc. below.
We wish we could help, but you need to talk to Stripe support
We can only help on Discord if all of the following are true:
- 🧑‍💻 You must be a developer
- 🛠️ Your question must be about building a Stripe integration
- ⚙️ Your question must be technical/developer focused
- ⏱️ You must be available to respond in realtime
- đź‘Ą You must be comfortable receiving help in public (this is a public server)
If any of those aren't true please contact Stripe support.
If all of those are true we may have misunderstood your question; please provide more details below.
Note that using an inappropriate button or submitting inappropriate information is a violation of our rules. You will be removed from this server if you repeatedly create invalid threads.
wind axle
hello! Sorry, but we're mainly only able to help in English. I did try to translate your question and it looks like you're having trouble using your email address to contact support. Did you try signing in (logging in) to your Stripe Account before attempting to contact Support via https://support.stripe.com/contact/login?
frosty torrent
Yes I do but It is the same problèm :/
The system tells me that it’s not a professional email
wind axle
can you share a screenshot of the error you're seeing when you try to log in to your Stripe account?
frosty torrent
« Please put a professional email to start or create an account
But I already have an account
wind axle
have you tried logging in via https://dashboard.stripe.com/login with that email?
okay, so it seems that you did successfully login to your Dashboard
so if you then navigate to https://support.stripe.com/contact - what do you see?
frosty torrent
I just want to know what I have to do for take back my money
I have already answer to the bot and he told « contact support » :/ so same problem
wind axle
yep, okay, so continue typing in the input field and say you want to talk to a support agent
wind axle
so you're saying you typed that you "I want to talk to a support agent", in the section that says Poser une question and you immediately get redirected to ^ page?
wind axle
For context, I can't help you with your payouts problem here on this channel, but what I can do is to try and walk you through getting in contact with a support agent via the Stripe Support page.
So the next thing I can suggest you try is to, just log out from your Stripe account (ensure you're not logged in), and then go back to https://support.stripe.com/contact/login. Click on "I can't sign in"
This is what I did
Click on Submit and fill up the form