#alexanderfarkas_api
verbal gobletBOT
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tawny musk
hi there, how are your customers paying the invoices? are they using the Hosted Invoice Page?
weak hedge
Hi!
Yes, they do. We create an invoice with stripe.Invoice.create (using Python SDK) and Customers use the link in the email to pay.
tawny musk
thanks, looking into it now
weak hedge
Thank you!
I deeply apologize, the invoices affected were not created using the new api version. They were created with "2020-08-27" api version
tawny musk
gotcha, I would also double check your setting for "Ask customers before saving their payment information", as if that's turned on, your customers are free to decline having their payment info save
verbal gobletBOT
weak hedge
No, it's disabled
May be there is a separate setting for Connected accounts that we missed?
unique elm
hey there, stepping in for denton as they need to step away
It looks like saving payment methods on the hosted invoice page for connected accounts is now a setting you configure on the connected account as shown here: https://docs.stripe.com/invoicing/hosted-invoice-page#api
(you'd do an update, rather than create though)
weak hedge
I see, thank you!
weak hedge
It's "always" for every connected account
I've verified it just now - account["settings"]["invoices"]["hosted_payment_method_save"] is "always"
@unique elm Do I need to open a separate ticket? Or is this one still active?
unique elm
👀
(there's no "ticket" here, just our chat)
Is the implication that this is already set the way you'd expect to cause this to be saved, but its not saving anything?
weak hedge
I'm not testing but looking into production data. Yes, we use cards only
That's the client's complaint - customers pay their invoices, but there is no payment method attached to customers after the payment.
For example, there is a connected account - acct_1S8WrtETgxuPDsTA, and invoice - in_1SEES8ETgxuPDsTAinMbvQo5. It was paid, but the customer cus_TAZbsDDb95BqI1 doesn't have any payment methods
unique elm
And do you know if customers are given the option to save via a checkbox, or nothing like that is appearing?
weak hedge
I found out. They are actually presented with a checkbox. Client somehow managed to set it to "offer" and I missed it among the mass of "always"
Do you know whether it's possible to set this "offer" from the dashboard?
weak hedge
Thank you for the suggestion. It made me double check 😄
But I'm still confused how they did it
Because I wasn't able to do it
Do they have a different dashboard? Because I cannot locate this setting when I enter as a root admin to the Connect dashboard for their company.
unique elm
Ah because its a standard account with a full dashboard, they likely do have control over this themselves
weak hedge
Thank you for the help. I really appreciate it. Have a great day 🙂
unique elm
you too!