#ab92023_api
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limber stirrup
Hi, I wish I could help, but this chat is focused on developers and technical questions that is directly related to the API and not reporting on dispute fees. Our support team will be able to better assist: https://support.stripe.com/contact
gloomy carbon
We're already using the API heavily for various processes, such as processing a payout into our finance system, primarily from https://docs.stripe.com/reports/api?locale=en-GB and also https://docs.stripe.com/api/balance_transactions, but none of the documentation seems to reference these new dispute fees and how they're listed on the API output, aside from some pseudo code here: https://support.stripe.com/questions/calculate-dispute-countered-fees?locale=en-GB
limber stirrup
Which fee from the document are you referring to?
gloomy carbon
So in May 2025, Stripe introduced a new £20 counter dispute fee in the UK - so if we contest a dispute, i.e. submit evidence, we get charged a £20 fee. If we win, the fee gets refunded. (as per the calculate dispute countered fees doc)
On a dispute contested we'd see
Stripe Fee - £15
Stripe Counter Fee - £20
The £15 fee is correctly shown on a payout in the UI + API endpoints for balance transactions as an adjustment. However, the £20 counter fee is nowhere to be seen (shown in the UI on the dashboard against the dispute, but not returned on any API objects)
limber stirrup
From the document I shared above, it sounds like it will only be sent if it's reinstatated: https://docs.stripe.com/api/events/types#event_types-charge.dispute.funds_reinstated
Occurs when funds are reinstated to your account after a dispute is closed. This includes partially refunded payments.
We do not know much about disputes here so if you have any follow up questions can you please write in to support as we'll have expertise there