#edward_transfer-balance
pulsar heathBOT
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lilac crag
you don't have the balance you think you have I assume. It needs to be available balance and yours is lower.
You can use the Retrieve Balance API https://docs.stripe.com/api/balance/balance_retrieve to check your current balance
edward_transfer-balance
jaunty verge
ah i see
is there a reason why the incoming balance dates are so far in the future?
my users made top ups to my platform days ago
lilac crag
Funds take days to settle really it's all normal
jaunty verge
i also have an unrelated question, when i transfer SGD to my user's USD account, Stripe takes care of the currency conversion, so which party will take the exchange fees as a default?
my platform or my customer
lilac crag
the fee is bundled in the conversion, so it would be the connected account that "pays the fee" mostly because they get less money during the conversion
jaunty verge
if i want my platform to take the fee instead, what do i have to do?
lilac crag
we have a new API called FXQuote: https://docs.stripe.com/payments/currencies/localize-prices/fx-quotes-api and it lets you calculate the exchange rate upfront and decide whether to pass on the fee or not
jaunty verge
okay, thank you for your time
lilac crag
sure thing!
jaunty verge
hi again, just wondering, can i create a pending transfer on Stripe, so it automatically runs when the funds arrive in my balance?
lilac crag
No we don't have that concept. Unless you attach it to an existing PaymentIntent as documented here: https://docs.stripe.com/connect/separate-charges-and-transfers?platform=web&ui=stripe-hosted#transfer-availability
jaunty verge
hi, can you check on this Connected Account acct_1SFHbqEUZobIJ3pc to find out why it has a negative balance
i made several transactions to it, then reversed them, now it's balance is negative
just want to know why
it's payment balance is -$1.42
lilac crag
sorry I can't just check the dashboard like this for you. My guess is you are taking some fee and forgot to refund it
pulsar heathBOT
jaunty verge
i haven't taken any fees
this is all the transfers that the Connected Account has
no results in "Collected Fees" tab
found this in the All activity tab
what is this fee for?
fresh grotto
Hi, taking over as my teammate needs to step away. Let me catch up.
jaunty verge
yep, i just need to understand what that "Reserve transaction" fee is
lilac crag
👋 Sorry we don't really help with questions like this. I recommend you work with our support team if you need 1:1 support debugging the state of a specific connected account
jaunty verge
okay