6hills_ece-googlepay | Stripe Developers | Page 1

bronze pebbleBOT Oct 7, 2025, 3:12 PM

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gritty cloud Oct 7, 2025, 3:12 PM

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urban egret Oct 7, 2025, 3:14 PM

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hi there, is your checkout available somewhere where I could access it? like a publically-accessible dev environment?

gritty cloud Oct 7, 2025, 3:15 PM

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unfortunately, not. but I can share any related code snippets are any questions. The API keys are from a sandbox env

urban egret Oct 7, 2025, 3:16 PM

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gotcha, can you share with me an example Payment Intent ID where you're noticing the problem? like pi_1234 as an example

gritty cloud Oct 7, 2025, 3:17 PM

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sure, it's on all of them, but here's an example one: pi_3SFbwA4cOZ7Xf1Lb0M4HsYLa

urban egret Oct 7, 2025, 3:19 PM

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thanks, looking into it now

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for Apple and Google Pay, can you load this link with the device you're using to test? https://docs.stripe.com/testing/wallets?ui=express-checkout-element just want to make sure this isn't a device / browser issue for those payment methods

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also you mentioned this error:

The following payment method types are not activated:

paypal

klarna
can you tell me where you see that?

gritty cloud Oct 7, 2025, 3:26 PM

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yes, I can see all the buttons, etc. Apart from apple pay of course, since I'm on chrome. And klarna is also not showing up unfortunately for all our qa team, so it's multiple devices that are not working

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I am seeing that error in browser console, here's a screenshot:

urban egret Oct 7, 2025, 3:27 PM

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ah I missed the yellow section, sorry. still looking...

gritty cloud Oct 7, 2025, 3:28 PM

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and as stated above I can see the Link payment

urban egret Oct 7, 2025, 3:29 PM

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it does look like paypal is disabled in your payment method settings, can you double check https://dashboard.stripe.com/settings/payment_methods

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gritty cloud Oct 7, 2025, 3:29 PM

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just not the other 4 that are configured and enabled, apple pay google pay, klarna etc

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yeah that's true sorry. Paypal is not in the implementation plan, though Klarna is enabled:

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and apple pay and google pay

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the domain where we test is also verified

urban egret Oct 7, 2025, 3:31 PM

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ok and you've made sure to cover all subdomains? like if the url is devtest.yoursite.com, just specifying yoursite.com as the registered domain won't cover it

gritty cloud Oct 7, 2025, 3:32 PM

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yes the domain is an exact match, we have included both test.com and subtest.test.com in the verification list

urban egret Oct 7, 2025, 3:32 PM

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ok good. at this point I think I'll need to take a look at the code you're using to initialize the Express Checkout Element, if you can provide it

gritty cloud Oct 7, 2025, 3:33 PM

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sure, it's a react implementation:

`const expressCheckoutElementOptions: StripeExpressCheckoutElementOptions = {
buttonType: {
applePay: "plain",
googlePay: "plain",
paypal: "paypal",
// @ts-expect-error
klarna: "pay",
},
buttonTheme: {
applePay: "black",
googlePay: "black",
paypal: "silver",
// @ts-expect-error
klarna: "outlined",
},
layout: {
maxColumns: 4,
maxRows: 2,
overflow: "auto",
},
buttonHeight: 50,
paymentMethodOrder: ["apple_pay", "google_pay", "paypal", "klarna"],
} as const;

    <ExpressCheckoutElement
      options={expressCheckoutElementOptions}
      onConfirm={onConfirm}
      onLoadError={onError}
      onCancel={onCancel}
    />`

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and the whole flow is wrapped in elements with the following options:

const stripeElementsOptions: StripeElementsOptions = { mode: "setup" as const, setup_future_usage: "off_session" as const, payment_method_types: ["card", "paypal", "klarna"], } as const;

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I assumed the code implementation is correct since other enabled payment method (Link) shows up in the app:

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just not the other 3 (apple pay, google pay and klarna)

urban egret Oct 7, 2025, 3:46 PM

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ok, I'm not seeing anything obviously wrong with your code. and just to be clear, you mentioned the buttons aren't showing up "on deployment". are they showing up elsewhere?

gritty cloud Oct 7, 2025, 3:48 PM

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no, we are getting basically the same error in browser console as in the deployment on localhost

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the same Link button shows up and not the other 3

urban egret Oct 7, 2025, 3:52 PM

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can you try setting googlePay: always to see if the Google Pay button shows up?

gritty cloud Oct 7, 2025, 3:56 PM

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could you assist of that's a setting ExpressCheckoutElement or Elements ? not sure where this is coming from

urban egret Oct 7, 2025, 3:56 PM

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it's one of the options here https://docs.stripe.com/js/elements_object/create_express_checkout_element

gritty cloud Oct 7, 2025, 3:58 PM

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I will try thanks. Could you please hang on, since the deploy takes a while

bronze pebbleBOT Oct 7, 2025, 4:00 PM

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languid prairie Oct 7, 2025, 4:01 PM

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6hills_ece-googlepay

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I'm around so feel free to ask a follow up question if needed

gritty cloud Oct 7, 2025, 4:06 PM

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hello, I'm still getting the same result unfortunately :(

languid prairie Oct 7, 2025, 4:10 PM

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Is there a URL I can look at live? That would be the best way to help you debug this

gritty cloud Oct 7, 2025, 4:12 PM

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unfortunately not, there's a payment intent that I shared: pi_3SFbwA4cOZ7Xf1Lb0M4HsYLa

languid prairie Oct 7, 2025, 4:12 PM

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PaymentIntent won't really help here

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Why isn't possible to give me access out of curiosity? You should be able to reproduce a demo on jsfiddle or similar for example if you are doing this locally, or use ngrok to offer a tunnel

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Okay for Klarna I think it's because of a country mismatch between where you are located and where your Stripe account is located.

gritty cloud Oct 7, 2025, 4:21 PM

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ok thank you we will test thoroghly again and reopen a new ticket if necessary. Won't waste your time further. Can you please share a reference to this thread in case we need to reopen?

languid prairie Oct 7, 2025, 4:23 PM

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you aren't wasting my time, I'm looking at logs too on our end but it's much harder than seeing the page live

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Is there any way you can make a simple demo you can put on a real URL or use ngrok so I can load the page?

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also what do you see on https://docs.stripe.com/testing/wallets if you load this

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cc @gritty cloud ^

gritty cloud Oct 7, 2025, 4:32 PM

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it's an authenticated page where I would have to share credentials and an OTP code

I have an update regarding this

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the deploy just finished and after adding google pay always like suggested it showd up

though klarna is still not there

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still have this:

languid prairie Oct 7, 2025, 4:38 PM

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yeah for Klarna I said this earlier: I think it's because of a country mismatch between where you are located and where your Stripe account is located.

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can you also answer this

also what do you see on https://docs.stripe.com/testing/wallets if you load this

gritty cloud Oct 7, 2025, 4:39 PM

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I'm not sure what do I say since it's a pretty big page 🥲 What am I looking for exactly?

languid prairie Oct 7, 2025, 4:40 PM

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ah my bad, they added tabs now 🤦‍♂️

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https://docs.stripe.com/testing/wallets?ui=express-checkout-element load this and tell me if you see the Google Pay button or not

gritty cloud Oct 7, 2025, 4:46 PM

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yeah I can see apple pay through safari

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and google pay when in chrome, so everything should work apart from Klarna

I will try a VPN now, thanks

languid prairie Oct 7, 2025, 4:47 PM

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Awesome!

gritty cloud Oct 7, 2025, 5:13 PM

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vpn did not help unfortunately, but we will continue investigating
thanks for your help anyway!:)

#6hills_ece-googlepay