#nicolas_api

1 messages ¡ Page 1 of 1 (latest)

hazy martenBOT
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inland laurel
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Hi, did you try updating the subscription?

dusty drift
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hi @inland laurel Sorry for the late answer. Yes our technical team tried, but reported they were forbidden to change the trial end date

inland laurel
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Can you share the request where you made that?

dusty drift
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I'll ask the team and comeback to you, but it may only be tomorrow.

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I'll gather more information

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You can close the request for now

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I'll open a new one

inland laurel
dusty drift
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Thanks for the link, this seem straightworward.
I'm betting on an error our side.
I'll get in touch with our team and come back with more information, if needed.

inland laurel
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Sure!

dusty drift
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The team came back quick.
When updating the trial_end to now, this automatically trigger the beginning of the paid subscription.
But we want to also cancel the subscription.
Is there a particular way/order in doing so?

inland laurel
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Can they try this?

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If that does not work, it's best if the person making these calls to join this channel so we can work quicker to unblock you

hazy martenBOT