#maarten_unexpected
undone juncoBOT
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uneven gorge
hi there!
can you share a specific example where you had this issue?
like a Checkout Session ID or PaymentIntent ID?
uneven gorge
ok, so this comes from a Payment Link where you enabled Automatic Tax
if you don't want Stripe to compute Tax for you, then you need to disable Automatic Tax in your Payment Link
uneven gorge
yes that's normal
vast elbow
The logic should be:
NL consumers B2B -> 0% (reverse charged)
EU + rest of world B2B -> 21%
NL & EU + Rest of world B2C -> 21%
uneven gorge
and if you want more control over the tax, then you need to use Checkout Session with Tax Rates.
vast elbow
how can I do that?
uneven gorge
here's the doc about Checkout Session: https://docs.stripe.com/payments/accept-a-payment?platform=web&ui=stripe-hosted
and here's information about Tax Rates: https://docs.stripe.com/billing/taxes/tax-rates
uneven gorge
let me know if you have a specific question, and I'll be happy to help!
vast elbow
can I install locally? or how can I connect to checkout API to test those custom rates ?
uneven gorge
what do you mean by "install locally"?
you just need to follow the doc I shared, and you can then call the Checkout API in test mode to see how it works.
vast elbow
ok - and how can I apply this on my account? 🙂
uneven gorge
apply what?
vast elbow
the custom tax rates
"Creating tax rates
If you’re working with a small number of tax rates, you can manage and create them in the Dashboard. After creating tax rates, you can apply them to invoices, subscriptions, and one-off payments or subscriptions created through Stripe Checkout.
Create a catalog of tax rates that meet the requirements for the jurisdictions that you do business in. For example, if you operate in Europe, you might want to create a catalog of tax rates for OSS VAT.
Creating tax rates through the API
The following example demonstrates how you can create a tax rate through the API."
uneven gorge
exactly, the doc shows you how to create Tax Rates. so I'm not sure I understand the question
vast elbow
I have create them in the dashboard
The problem is that they not apply on my checkout sessions
For example I have created a rule that FR customers need to pay 21% VAT - but it's still 0% when I test
They do not overrule
uneven gorge
got it. when you create the Checkout Session, you can set the tax rates here: https://docs.stripe.com/api/checkout/sessions/create?api-version=2025-09-30.clover&lang=ruby#create_checkout_session-line_items-tax_rates
uneven gorge
can you share the Checkout Session ID (cs_xxx)?
vast elbow
cs_test_b16qHWBoafxPppvcdBiKpVLjym2wL6S7uefFNbgW5tJnyedxcBkN7ah0nS
These are the custom tax rules I have
I only see this applied tax
NOt the 21% I've setup
NL consumers B2B -> 0% (reverse charged)
EU + rest of world B2B -> 21%
NL & EU + Rest of world B2C -> 21%
These are the rules I need - but I'm not. sure if it's gonna work that way ...
undone juncoBOT
mental lion
Hey! Taking over for my colleague. Let me catch up.
vast elbow
Hello!
I am aware this is a more of a niche problem that I have here 🙂
There are just very specific tax rules to these kind of conferences.
It's a Belgium company, hosting an event in the Netherlands.
mental lion
I only see this applied tax
This is the vat value of the customer
I don't see any action on your side to use one of these tax rates
mental lion
~~You should specify the target tax rate when creating the Checkout Session:
https://docs.stripe.com/api/checkout/sessions/create#create_checkout_session-line_items-tax_rates~~
vast elbow
how do I do this?
how do I do this for this type of product?
like If set it up on the custom tax rates
but it's not reflecting in the checkout session
mental lion
Wait let me double check, you are following this guide right?
https://docs.stripe.com/tax/tax-customizations
mental lion
And you are using PaymentLinks
mental lion
Yes that's it
Ok you need to activate Stripe Tax in order to use that feature:
https://docs.stripe.com/tax/set-up#integrate
vast elbow
it is in use already
mental lion
Nice, then you need ot configure your payment link to use stripe tax:
https://docs.stripe.com/tax/payment-links
vast elbow
it is already configured
if I enable automatic collection - i have the same issue ...
0% tax for a FR business
with custom tax rates enabled
are you still there? 🙂
i will have to go for a minute ...
mental lion
In your screenshot it wasn't
mental lion
Can you share the Checkout Session Id, yes please ?
mental lion
Thanks for sharing, checking now ...
vast elbow
thanks
mental lion
Now Stripe Tax didn't computed a tax here because the line item is considered as reverse_charge
vast elbow
how can I switch this?
I added an exemption rule in tax settings ...
NL consumers B2B -> 0% (reverse charged)
EU + rest of world B2B -> 21%
NL & EU + Rest of world B2C -> 21%
This is the logic that I want 🙂
mental lion
Yeah I'm afraid that you need to reach out to Stripe Support at http://support.stripe.com/contact and see why the custom tax wasn't applied here
My team have limited knowledge on taxes and Stripe Dashboard, this channel is mostly for technical integration questions.
Sorry about this.
mental lion
Stripe support = sales, no? 🙂
No Stripe Support is a different entity from Sales
If you are logged in your Stripe Dashboard, use the chat below
http://support.stripe.com/contact
And raise a support case.
mental lion
Happy to help!