#avgn_api

1 messages ¡ Page 1 of 1 (latest)

vestal tulipBOT
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gentle sundial
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Hi please share the subscription id and I can take a look at the scenario

buoyant cedar
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sub_1SC03JLdSE83OpKyBD0X8Qj5

gentle sundial
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Ok I see and to confirm do you want to keep billing cycle anchor the same as subscription creation date while also billing the full $100?

buoyant cedar
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100 is just an example amount but yes
No pro rata charge
Same billing cycle
(We use these for investments so it is not a service where user pays based on number of days )

gentle sundial
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Ok this isn't super straightforward to do but I'll outline what you can do

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That will ensure that the next invoice on the next billing cycle is the full amount

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Now, to bill them for the first month that you missed you'd have to do the following:

buoyant cedar
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Okay
And I can also choose to just do the Step 1 correct i.e
Just fix the amount for next cycle and inform the customer that their cycle starts next month (assuming they are okay with it ??)

gentle sundial
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Sure

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Really what I'd recommend is to just cancel that subscription and create a new one

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And then have it bill them immediately

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That'd be the easiest thing to do

buoyant cedar
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Yes agreed but just getting all the possible options.


One question - the invoice creation step that you mentioned at the end - does it need customer confirmation or we are authorised to do it?

gentle sundial
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Unfortunately it depends

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It's up to the bank whether or not a payment requires 3ds auth

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But that's true of any off-session payment

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So would apply to any option you take here

buoyant cedar
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Okay and the cancel and create new subscription option, even that requires re authorisation from the customer correct ?

gentle sundial
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It depends

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On whether or not the bank wants it

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If you collected their payment method properly already it's less likely though

buoyant cedar
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Less likely to go through or less likely to not go through?

gentle sundial
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Less likely for customer to need to authenticate

buoyant cedar
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Okay thanks

buoyant cedar
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Hi just tried the step one with prorated none on Test mode
But it created a new invoice immediately

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Subscription ID => sub_1SDPAtPR49XyF7YyH7IFexmb

gentle sundial
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Ah right

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Sorry I forgot this is expected when changing from a zero amount price

buoyant cedar
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And this will be full amount and not pro rated?

And billing cycle change to today

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Which means this is the best method to do..?