#swathi1002_error
wraith helmBOT
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- swathi1002_api, 1 hour ago, 7 messages
- swathi1002_express-checkout-element-migration, 19 hours ago, 28 messages
raw saffron
hi there!
page is breaking because of stripe Radar Rules
what do you mean by this? how is the page "breaking"? do you have a screenshot or video of the issue?
raw saffron
can you share the full error logs you see in the browser console?
why do you think this is related to Radar?
meager marsh
as am not calling this hcaptcha from my checkout page, i have searched in google came to know that it is beeing added by stripe as part radar rule
this issue is only happening in MAC
@raw saffron are u checking?
raw saffron
sorry for the delay, looking into this.
meager marsh
ok
wraith helmBOT
nimble gate
Can you share your checkout page and exact steps for us to reporoduce this please?
meager marsh
currently we are using createsetupintent and confirmsetupIntent along with stripe elements
nimble gate
Yes, and can you share the URL where we can reproduce this?
meager marsh
i can't share url
as it is in prod env
u can see that hcaptcha/authenticate is failing right?
in anyway can we handle it?
nimble gate
On my own test integration I'm unable to reproduce the issue.
I'd want to be able to reproduce this on my end and further debug this by getting that link from you to reproduce.
wraith helmBOT
meager marsh
hmm
URL i can't share it with you, can't u help with the video and screenshots which i have shared?
shadow shuttle
hi there, I'm taking on this thread, give me a bit to catch up
meager marsh
ok
shadow shuttle
since this seems to be a front-end issue it's going to be very difficult to figure out without a way to reliably reproduce this on our end. is it possible for you to reproduce in a test environment that you can share?
shadow shuttle
I'm not sure what you mean when you say autofill, do you mean with using Link?
meager marsh
can you check the video which i have sent in the thread?
shadow shuttle
yes I have, I can't make out exactly what you're doing. I've tried replicating your issue with the link you provided and I can't get it to happen, which is why I was asking for clarification
have you tried to reproduce this problem on other devices?
meager marsh
no only in MAC that to user is doing auto fill with faceid this issue we are getting
meager marsh
@shadow shuttle any update?
shadow shuttle
I'm still unable to reproduce the problem. when you say autofill with faceid, you're talking about the MacOS feature, correct? does this happen across different macs? I suspect it's a problem with Face ID itself as it doesn't look like a Stripe error
wraith helmBOT
meager marsh
you are not getting my problem why autofill raise an issue in stripe integration even specifically mentioning hcaptcha/authenticate error
can you confirm hcaptcha is not appended by stripe in any case?
recently we enabled radar rule in stripe
vapid thistle
👋 Taking over this thread, catching up now
I understand you're facing hcaptcha error when attempting to auto-fill the card information in your integration. hcaptcha is automatically enabled on the Elements integration using Stripe.js. This is not specifically for Radar. If you wish to opt out, I'd recommend reaching to Support https://support.stripe.com/contact as mentioned in this doc: https://docs.stripe.com/disputes/prevention/advanced-fraud-detection
I'm unable to autofill the card details in your website on my iPhone or MacBook. Is this the auto-fill function provided by Apple itself or third party credential storage like 1Password?
vapid thistle
What is not loading? Do you mean the documentation or the Support link?
meager marsh
now its loading but may i ask you one more help
hcaptcha disabling decision needs to be confirmed by my cleint
before that can i handle that error to display it in a different way to user
so will it return error message in createsetupintent or confirmsetupintent?
vapid thistle
I'm afraid this error will not be returned from Setup Intent creation or confirmation step. The hcaptcha is performed in between these two steps and happens on the client side on Stripe.js. Where did "An error occurred. Please try again later" error in your video come from? Is this from Stripe.js, or from your own system?
meager marsh
my own system
vapid thistle
It looks like your system is able to catch the error and handle it accordingly with your own error message displayed. Isn't it the case?
vapid thistle
You can save the link of this thread, and refer to it when you're back for new question in #help
meager marsh
thanks
vapid thistle
No problem! Happy to help 😄
wraith helmBOT