#shaz_api
round boltBOT
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eager musk
Hello, just to make sure I understand what you are looking at: are you trying to add this bank account through your own dashboard when viewing the account as your connected account? This server is more familiar with the API than the dashboard, so I may have to forward you to our main support team but I'm happy to take a look
eager musk
Ah so the dashboard URLs were just to let me know which connected accounts you are working with?
eager musk
Hey, just a quick update to say I am still looking in to this. No updates yet unfortunately but I will follow up soon
pale nexus
Thanks for letting me know
round boltBOT
eager musk
Still not seeing a solid explanation here unfortunately. To clarify, is the UAE account not seeing an option to add accounts at all, or is it just the option to add multiple accounts that is not showing up?
pale nexus
Correct, the specific UAE account is not seeing the option to add multi currency accounts, the other ones are. We thought maybe the business had to be verified first, which once it became approved we still don't see the option but we know it works as our other connected accounts show it
gilded robin
👋 Hi Shaz, changing of the guard here so i'll be taking over the thread. Appreciate your patience while I get caught up.
gilded robin
Do they currently have an account for USD?
Looks like accounts in the UAE only support USD as an additional currency.
and only for banks existing in the UAE, which they've already added an account. So I think this might be related to region than account type.
Also just to make sure were on the same page because you mention using "Payment Element"
https://docs.stripe.com/connect/supported-embedded-components
Which of these embedded components are you using?
pale nexus
The payouts component
And yes exactly, we are trying to add a USD account on the UAE account
And the bank they have on the account “Mashreq” is indeed a UAE bank
We just added another connect account and on that one it allows us but it’s a UK account so it’s definitely looking like something region related but on the docs it shows UAE should work as it’s supported
gilded robin
From what I can tell it should allow them to add a second USD account.
Appreciate your patience here. lookin into this further.
pale nexus
Thanks, are you able to see the specific accounts in the backend on your side ?
gilded robin
I'm guessing this is the only account you have in the UAE?
Just wondering if we have a working example in that region
round boltBOT
pale nexus
Currently yes but we will have many
It’s part of what we checked with our stripe rep when we negotiated fees etc that this was possible for UAE
I told them about the issue and they suggested messaging here
grand horizon
hello! fyi i am taking over this thread, give me just a bit to catch up
past bloom
👋 I just tested and I see the same limitation locally. Works fine for my connected account in France but doesn't work for the one in the UAE. Looks like a limitation for Connect platforms
I recommend reaching out to our support team or your point of contact to ask them to investigate if it's a known limitation and if it can be lifted or not: https://support.stripe.com/contact
pale nexus
My point of contact sent me here