#dannnnnnnnnnnnnnnnnnnnnn_unexpected

1 messages · Page 1 of 1 (latest)

golden lotusBOT
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finite dew
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For more reference:
Platform account ID: acct_1QCNAxLzjB3g7c9J
Example request ID: req_ozWkWAdtSyqU1v
The connect account we're trying to create the payout for: acct_1QCOOgQ1n6gB3Z18

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Interestingly the UI shows 264.17 which is why we're getting that error I imagine, but querying via the API returns:

<Balance({
        'object': 'balance',
        'available': [
            <Available({
                'amount': 29298,
                'currency': 'usd',
                'source_types': <SourceTypes({
                    'card': 29298,
                })>,
            })>,
        ],
        'instant_available': [
            <InstantAvailable({
                'amount': 26417,
                'currency': 'usd',
                'source_types': <SourceTypes({
                    'card': 26417,
                })>,
            })>,
        ],
        'livemode': False,
        'pending': [
            <Pending({
                'amount': -2881,
                'currency': 'usd',
                'source_types': <SourceTypes({
                    'card': -2881,
                })>,
            })>,
        ],
        'refund_and_dispute_prefunding': <RefundAndDisputePrefunding({
            'available': [
                <Available({
                    'amount': 0,
                    'currency': 'usd',
                })>,
            ],
            'pending': [
                <Pending({
                    'amount': 0,
                    'currency': 'usd',
                })>,
            ],
        })>,
    })> (Balance)

Which via the UI I can't see any pending transfers but can through the endpoint

flat marsh
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Hi, it could be possible that you have some pending refunds that have not impacted your balance just yet.

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Are you able to create the payout for that amount shows, 26417?

finite dew
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I imagine that will work yeah, but I don't want to fix it just this once by doing that amount if that makes sense. Can you think of any reason why if I view the accounts payouts and filter for is pending or in transit nothing appears? but via the API endpoint there apparently is some pending transfer?

flat marsh
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That is not a temporary fix, as you can see there are pending amounts that impact the balance of your account

finite dew
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yeah sorry I get that, but the root cause of the issue is that there is a pending transfer that doesn't exist in the Stripe dashboard no?

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so when I query for payouts for that account there aren't any that are pending or in transit

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which doesn't line up with the balance endpoint

flat marsh
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I can't speak to how the Dashbaord works sorry

finite dew
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but that page must show the payout objects related to that account?

flat marsh
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We can help with API related questions on this channel.

finite dew
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ok it is an API question I'll rephrase

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If I query the payouts endpoint for the connected account acct_1QCOOgQ1n6gB3Z18, we a get a list of payouts as we expect related to that account. Normally if there is a payout that is in transit or pending these payouts still show up in the response to our call. However, currently when we query the balances endpoint for that connected account, it shows that there is a pending payout amount (see the above response from the call). Has anything changed to these endpoints or the way these Payout objects are created on your end or is there something obvious I'm missing here? As far as I'm aware there's normally a payout object for that pending amount?

flat marsh
finite dew
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Ok, defo a misunderstanding going on on my part then. Will have a depper look into it, thanks for steering me in the right direction!

golden lotusBOT